09-13-2021 10:57 PM
At 6:50am every morning my nest hub makes a loud popping/clicking sound. It also does it at least one other time through the middle of the night but I cannot get the exact time for that one.
Ultrasound sensing is turned off. No routines are scheduled. Running latest firmware. Reboot doesn't fix the issue.
Anyone got any suggestions?
Thanks
Answered! Go to the Recommended Answer.
09-14-2021 11:03 PM
Ok, I have solved it @MrVacca
The cause of the sound is 'night mode'. When you have this feature on, and it comes to the end the active period, the hub's speaker will make the popping/clicking sound. Pretty annoying bug especially when you are using night mode feature so the device is quieter!
09-14-2021 07:53 AM
Hi @Lpoolck
Are you doing a factory reset or just unplugging and plugging it back in?
09-14-2021 01:59 PM
Unplugging and/or rebooting via home app. I have done a factory reset tonight and I will report back if issue persists.
09-14-2021 11:03 PM
Ok, I have solved it @MrVacca
The cause of the sound is 'night mode'. When you have this feature on, and it comes to the end the active period, the hub's speaker will make the popping/clicking sound. Pretty annoying bug especially when you are using night mode feature so the device is quieter!
09-17-2021 04:04 PM
09-18-2021 01:08 AM
Hello @frances Yes, I have found out what was causing the noise. However the issue still remains as such as I'm no longer able to use the 'night mode' feature. This is because whenever activated, the popping/clicking noise will occur when the custom time night mode starts, and also when the custom time night mode ends. In my case it started at 10pm and ended at 6:50am. So I received two popping/clicking sounds, one at 10pm and one at 6:50am.
Thanks
09-30-2021 09:38 AM
Hello Lpoolck,
Thanks for the update. That is still an odd issue to hear popping and clicking sounds.
I am going to go make a case for you so that the support team can look into this issue. It may take a few days to get a response, so please be patient.
This will be sent to the email address associated with your community profile. Your Case ID is: 7-0526000031494.
09-30-2021 09:43 AM
Hello @frances thank you for your support with regards to this matter. I really appreciate it and I'll look forward to your response in due course.
10-13-2021 03:15 PM
Hi Lpoolck,
No problem, I appreciate your patience!
If you have any other questions regarding this situation, feel free to contact the support team with the Case ID I gave you. Thanks again!
10-18-2021 03:46 PM
Hi All,
We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to contact the support team and refer to Case ID listed above, or start a new thread and we'll be happy to help.