Popping noise continues on nest hub max. And you closed the doscussion

[Caoimhin]

See https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Nest-Hub-Max-speakers-rattle-sound/m-p/...

NOT fixed.  Still an issue.  Multiple people have the problem.  Still having regardless of the audio source.  This is insane.  Spent a lot of money on this device and the sound is trash.  Thousands spent on Google and Android devices and tens of thousands spent on the platform. Time to junk the entire infrastructure?

@GoBananas 

[WaltD]

For almost 2 years I have been trying to get thee okay one song and stop on all of the non main channels of Sirius XM fixed and it still is not, then last week several of my google speakers have started with this annoying popping noise. It never ends.

[Caoimhin]

We are getting nowhere fast with this issue.  I am very displeased.  Did not have this issue with my previous model, the Lenovo smart speaker.  I let a great opportunity pass to get a big discount on the Pixel tab, which could have replaced this trash Hub Max.  My concern is that the tablet will have the same static/popping issues.  

As usual, support wants to find anything possible where the blame can be cast away from the actual poor device quality and point it elsewhere.  

[Juni]

Hi folks,

Caoimhin, thanks for reaching out once more. Upon checking your previous thread, it appears that our support team attempted to reach you via email at that time, but they did not receive any reply. Please fill out this Contact Us form once more with all the needed information, then let me know once done.

WaltD, thanks for posting and letting us know about your concerns. What Google Nest speakers and display are we working with? Is the popping noise happening on all of them? What steps have you taken so far?

I look forward to your responses.

Thanks,

Juni

[Caoimhin]

The form will not submit.  "Please try again later."

How annoying

[Juni]

Hi Caoimhin,

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Please check your inbox, as they may reach out to you via email anytime soon. 

Cheers,

Juni

[Caoimhin]

Three weeks, no response.  As expected.  What a spectacular waste of money on a terrible sounding piece of junk with non-existent support.  

[Juni]

Hey there,

Thanks for the details you’ve shared. Upon reviewing the case, it appears that they are waiting for your response. The last email was sent on January 27. Check your inbox for spam and continue the conversation there. If you need help with other concerns about your Nest Hub Max, you know where to find us.

Best,

Juni

[Caoimhin]

What response are you waiting for???  

I know Google doesn't give a rat's ass about us once our money is spent, but is it necessary to keep running me around in circles over a defective product with an issue reported by numerous users???

[Juni]

Hello there,

Upon checking, it appears that you already replied to the email. Please continue the conversation there so they can assist you accordingly. If you have other concerns about your Google Nest Hub Max, you know where to find us. 

Best,

Juni

[Caoimhin]

Getting tired of repeating myself and never having anyone actually research the problem on the device.

[Juni]

Hi Caoimhin,

I apologize for the inconvenience you're experiencing. Kindly fill it out so we can continue with the next step. Were you able to access it alright? Let us know if you’re running into trouble or still need our help!

Best,

Juni

[Caoimhin]

Submitted.  Again.