Problem with support

[AlexisGeros]

Hello there,

I got it as a gift from US but when I try to connect with Google Home app it says the device is not supported,

I am leaving to EU how to fix it, please ?

[Azarco]

Hey AlexisGeros,

Thanks for reaching out. 

Could you tell us what Google Home or Google Nest device do you have? What country are you located in? Also, what's the language set on your phone and Google Home app?

Tell us more we'd love to help.

Best,

Alex

[Muddi]

Hey AlexisGeros,

I just wanted to follow up on this. Let us know if you still need, and we're glad to assist you further.

Cheers,

Muddi

[Muddi]

Hi AlexisGeros,

We haven’t heard back, so I'll be locking this thread if we won't hear back from you again in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.

Cheers,

Muddi