01-12-2023 04:13 AM
The RTE radio stations have stopped working on the Nest Hub again. It started yesterday 11/01/23. Working on all nest speakers. It includes RTE Radio 1, 2FM etc
System firmware version: 9.20221010.3.176
Cast firmware : 1.67.330920
Preview programme: on
Located in Ireland
Answered! Go to the Recommended Answer.
01-19-2023 10:25 AM
Hi folks,
Thanks for the details you provided, sorry that you are still experiencing the issue. Our team is already aware about it and currently investigating the issue. We need your help in submitting feedback using your Nest speakers/displays. Check the steps below for guidance.
Step 1. Turn on device reports
Step 2. Share your feedback
Thanks,
Juni
03-13-2023 08:16 PM
Hey everyone,
I understand the ongoing frustration many of you are experiencing regarding the issue of not being able to play RTE Stations on TuneIn with your devices for some time now. Rest assured the team is aware of this issue and looking into this with our relevant partner. I know this may not be the answer you're looking for at the moment, but once we have new information to share, I'll update this thread.
If you haven't sent feedback, please do so by saying, "Hey Google, send feedback," followed by the keywords: "GHT3 Unable to stream <RTE radio station> in TuneIn"
We appreciate your patience.
Cheers,
Muddi
03-15-2023 03:48 AM
Hi there,
This has been reported to the Google Nest team and also another user has had a response from RTE saying that they are working on a fix.
Please see the community post linked below for more information.
03-15-2023 04:10 AM
Radio Jackie 107.8 (SW London) has also stopped playing today. I wonder if the fault is connected?
03-15-2023 03:27 PM
RTE is back. Hope its not temporary.
03-18-2023 09:49 AM - edited 03-18-2023 09:50 AM
Hello everyone,
I appreciate your assistance, @Cathal_S.
We appreciate your reporting about this issue. I believe our team has already resolved this with RTE and TuneIn, but I want to confirm that this is already sorted out on your end.
I'll also be merging this thread with the main post, where all the updates will be looped in. You can follow the main thread for news because this one will be locked automatically once merged.
Many thanks,
Lovely
03-16-2023 12:13 AM
Back this morning. But this cannot keep happening!!!
03-16-2023 01:25 AM
Working for me as well now
03-16-2023 03:25 AM
03-14-2023 08:45 AM
For the last week or so I've been unable to play any RTE radio channels (e.g. RTE Radio 1, RTE Gold, RTE Lyric FM) on my two Google Nests or on a Harman Kardon device with built-in Google functionality. When I say "OK Google, play RTE Radio 1" it eventually responds "Sorry, something went wrong". All other radio channels work fine. I've tried rebooting everything. I've also tried to cast the channels from my Android phone using both the TuneIn app and the RTE Radio app but without success. The channels play fine on Amazon devices.
I was wondering if anyone else has the same problem or has any suggestions.
03-14-2023 09:15 AM
I've since got a response from RTE:
"These issues are something we're aware of and we have been liaising with these third-party providers (Google, TuneIn, Apple) to identify what has changed and what resolution can be reached. Unfortunately, we have no information or timeline for a fix"
The response doesn't give confidence that this will be resolved any time soon 😞
03-14-2023 09:24 AM
Appreciate that update. We'll be sure our Community team is aware of that as well.
03-14-2023 09:28 AM
Hi KinsaleUser - I've also been unable to cast RTE radio via TuneIn for the last week or so. It is good to know someone else has the same issue and that RTE have responded to you to acknowledge the issue.
I can still cast other Irish radio stations such as Newstalk and Today FM via TuneIn (which is great as you just have to OK Google it). As a short term solution, I am able to cast RTE radio from my phone with the Irish Radio Player app; however, it is much more cumbersome and takes around a minute to start working.
03-28-2023 12:48 AM
Newstalk doesn't work for me either
03-16-2023 07:48 AM
Thanks for trying, it's so frustrating, I'm literally playing it off my phone.
03-16-2023 07:50 AM
Its back working for me now. Try again
03-18-2023 10:10 AM
Hey everyone,
Thanks for your help here, @JillG.
I want to make sure that you no longer have trouble playing any RTE channels with any of the Google Home or Nest devices. Our team confirmed with RTE and TuneIn that this issue is already fixed. If you still encounter some concerns, please let me know so we can address them right away.
This thread will be combined with the main post to communicate effectively. Check for recent updates in the main thread since, once merged, this will automatically be locked.
Many thanks,
Lovely
03-28-2023 12:49 AM
This issue had returned for me this weekend on multiple Google devices
03-28-2023 12:46 AM
Hi Kinsale
I have 4 different devices with same RTE and newstalk so it's not a device issue. But it is a Google issue
It was resolved approx 3 weeks ago but is back now.
Not a good sign for future Google hardware purchases
03-15-2023 03:57 AM
I have the same issue! This is extremely frustrating. We got few mini nest for the whole house and now they we can't use them the way we wanted. Wonder if we can send them back if this issue is not resolved.
03-15-2023 04:46 AM
I have the same issue very frustrating,
03-15-2023 05:18 AM
Me too, hasn't been working for over a week now
03-15-2023 03:29 PM
RTE is back. Hope its not temporary.
03-16-2023 02:20 PM
Back with me too 15/03/2023.
Any feedback as to what the problem was?
Thanks to all who got involved
03-28-2023 12:50 AM
It's temporary unfortunately
03-14-2023 12:18 PM
This week i have been unable to play RTE radio 1 on the Nest Home. It also won't let me cast RTE 1 from my phone to the Nest Home either. RTE radio 1 will play on my nest speakers and my LG chrome speakers. On the display, it brings up TuneIn and plays the "TuneIn" and then tries to load the station but then stops.
I have also tried to load all the other RTE stations and they haven't worked.
Nest Home
RTE Radio 1
Newstalk fm, Today fm etc
03-14-2023 01:09 PM
Hi there,
This has been reported to the Google Nest team and also another user has had a response from RTE saying that they are working on a fix.
Please see the community post linked below for more information.
03-14-2023 01:33 PM
Same with mine only rte not playing
03-15-2023 03:28 PM
RTE is back. Hope its not temporary.
03-18-2023 10:30 AM
Hey folks,
I'm grateful for your assistance, @Cathal_S.
I'm checking in to make sure the RTE channels are working well on your end. An over-the-air update that addressed the issue had already been sent.
I'm going to merge this post to the main thread so you can all follow the updates related to this topic, as this will automatically be locked.
Best,
Lovely
03-18-2023 11:12 AM
It's back working for me
03-31-2023 08:18 AM
What are the chances we can get some attention on
https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Since-latest-Nest-Hub-v1-FW-update-blue... ?
03-15-2023 12:38 AM
RTE radio is no longer playing on tune in. I’d happily pay for tune in or another streaming service if I could get the most popular radio station in Ireland on my speaker.
anyone else have this issue?
03-15-2023 03:50 AM
Hi there,
This has been reported to the Google Nest team and also another user has had a response from RTE saying that they are working on a fix.
Please see the community post linked below for more information.
03-20-2023 11:07 PM
03-31-2023 08:18 AM
Could we also get some love on https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Since-latest-Nest-Hub-v1-FW-update-blue... ?
Pretty please?
03-25-2023 01:25 AM
RTE Stations are gone again - just silence
03-25-2023 01:46 AM
Same... incredibly unreliable. I regret buying into the Google eco system. This is the response i just got back from Google support on Twitter "We know this is important to you, but our team is still in contact with our partners with this. Thanks for understanding."
03-25-2023 01:49 AM
Yes, same here, but this time there are other stations affected as well. The common denominator being Google and Tune In. BBC radio stations are unaffected as they use their own platform and are not dependant on Tune In. How long will it be out of order this time? What a terrible service from Google and Tune In.
03-25-2023 02:46 AM
I forgot to mention the date of this latest fault i.e. Saturday 25th of March 2023 because I notice that the problem gets buried with earlier problems and it is difficult to follow the most recent comments. The site is managed in a similar fashion to the way the problem is handled by Google!
03-26-2023 03:43 AM
Just adding an update for today Sunday 26th March 2023. Some of the radio stations that depend on the Tune In platform are back on my google speakers today e.g. Cork 96FM, Red FM, Radio Kerry. OTHER THAN RTE i.e. RTE stations are still not available to me via my google speakers. The Google Nest Customer Care Team are working on it.........!
03-26-2023 10:54 AM
Another update for 1840 hrs Sunday 26th March 2023. All the radio stations that depend on the Tune In platform are NOT AVAILABLE AGAIN on my google speakers e.g. Cork 96FM, Red FM, Radio Kerry, plus the RTE stations which haven't been available since this latest fiasco began. This is terrible customer service from Google who have made no effort to explain what is causing the problem, and what they propose to do about it. Any normal service industry would at least give their customers some indication of when they could expect a restoration of services that are not working. This is not an isolated case involving a few customers, there are many customers affected including I am sure the "silent majority". The only silent objects in our house are the google speakers.