RTE Radio Stations not working on Nest Hub - January 2023

[IrishAlan]

The RTE radio stations have stopped working on the Nest Hub again. It started yesterday 11/01/23. Working on all nest speakers. It includes RTE Radio 1, 2FM etc

System firmware version: 9.20221010.3.176

Cast firmware : 1.67.330920

Preview programme: on 

Located in Ireland

[Juni · Accepted solution]

Hi folks,

Thanks for the details you provided, sorry that you are still experiencing the issue. Our team is already aware about it and currently investigating the issue. We need your help in submitting feedback using your Nest speakers/displays. Check the steps below for guidance.

Step 1. Turn on device reports

1. Make sure your mobile device or tablet is connected to the same Wi-Fi or linked to the same account as your Chromecast, or speaker or display.
2.  Open the Google Home app .
3. Touch and hold your device's tile.
4. At the top right corner of the screen, tap Settings Recognition & sharing.
5. Turn on Send [device model] device usage and crash reports to Google. (Example: Send Google Home device usage and crash reports to Google.)

Step 2. Share your feedback

1. Say "Ok Google" or "Hey Google," then:
2. “Send feedback”
3. Use the keyword “GHT3 unable to stream <rte radio station> in from TuneIn”

Thanks,

Juni

[IoraRua]

I also have this issue (again) - it was previously reported and fixed last month. It affects streaming or casting RTÉ Radio on Nest Hub devices.

[Princesss]

Hey folks,

Thanks for bringing this up. 

We're sorry to hear about this. Has anyone here already tried performing a complete reset on their Google Nest Hub after experiencing this? We'd also like to check what are the other steps you've done so we can check on it further.

Looking forward to your responses.

Best,

Princess

[Ballybeg]

I completely reset my display and my individual speakers and gave it a new Home name as if for first time. The speakers all updated themselves when I’d finished. I had to reinstall all my various smart plugs and reinstall all my 14 individual room temperature controls. It took a long time and it’s the 2nd time I’ve done it. I’ve tried every combination of how to word the request, including single speakers (all of them) groups including downstairs and all. Nothing works. I’ve used the reporting system within Google Home to send on the latest data about 3 hours ago. All this work and Amazon Alexa still works no fuss!

[IoraRua]

This is the recurrence of an issue that was fixed last month - see link to that thread in my earlier post. Please don't make us start this all over again...

[IrishAlan]

I agree. It took 2.5 months to get this sorted the last time. Can we get a fix asap considering it looks like it has only worked for 1 month in the last 3.5 months.

[Juni · Accepted solution]

Hi folks,

Thanks for the details you provided, sorry that you are still experiencing the issue. Our team is already aware about it and currently investigating the issue. We need your help in submitting feedback using your Nest speakers/displays. Check the steps below for guidance.

Step 1. Turn on device reports

1. Make sure your mobile device or tablet is connected to the same Wi-Fi or linked to the same account as your Chromecast, or speaker or display.
2.  Open the Google Home app .
3. Touch and hold your device's tile.
4. At the top right corner of the screen, tap Settings Recognition & sharing.
5. Turn on Send [device model] device usage and crash reports to Google. (Example: Send Google Home device usage and crash reports to Google.)

Step 2. Share your feedback

1. Say "Ok Google" or "Hey Google," then:
2. “Send feedback”
3. Use the keyword “GHT3 unable to stream <rte radio station> in from TuneIn”

Thanks,

Juni

[IrishAlan]

I've sent feedback. Thanks

[Polly1]

Feedback sent. Hope you can resolve quickly. Last outage wen on too long, this seems to be the same problem again

[texasdorque]

Please check this thread for other issues that surfaced with the same release, and several people experienced the same problem at the same time

https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Since-latest-Nest-Hub-v1-FW-update-blue...

[GerryL47]

I’ve reported this but when will

a definitive fix be in place?

[Artee60]

I have the same issue, it happened last year, please fix this, I want to play RTE Lyric FM in the mornings!

[Ballybeg]

I’d like to share my data but your instructions failed at step 4. What’s a tile? Do you mean icon at top right when app opened? When I touch and hold that there is no reaction. Please clear up your instructions and resend. 

[6340hh]

Juni

i have done as you recommend. Is this problem repairable and if so how long does it take to resolve the issue,

Thank you John

[Oceanfree]

Same issue has re-surfaced for all RTE stations.

[Catherine1980]

Hello, I’m having this problem also, with RTE stations only. Thanks for your help. 

[Mariek]

Both stations gone again today so annoying all other stations working

[Mariek]

All gone again for Everyone!!

[JCKe]

All working here still..!    2236hrs 27/3/2023

[IRMG]

Working for me

[Pbb]

Same issue here. Works fine on all other devices. 

[markecock]

I've sent feedback also ..Any ETA for a fix ? 

[Pbb]

Hi, 

Any sign of a fix? Hub has turned into a fancy timer without radio.

Thanks

[sharkattack]

I have the same issue also and experienced the same issue late last year that went on for weeks

[IRMG]

So this problem is happening again

[WicklowMoss]

Yes, gone 3 days now again.  Mad that this keeps happening, very frustrating!

[Juni]

Hi folks,

Thanks for posting here in the Google Nest Community.
 

This is not the experience that we wanted you to have, let me help you out. Which Nest speakers are you having issues with? What command are you using to play RTE radio? Are other radio stations working? 

You can do a sequential reboot. First, unplug your Nest speakers/ displays for 30 seconds, then do the same thing to your Wi-Fi router to refresh both devices and your Wi-Fi signal.

Keep me posted.

Thanks,

Juni

[WicklowMoss]

Hi Juni,

It's a Google Nest Hub. I have a Google Home upstairs which still plays RTE fine when asked.

Command I use: "Hey Google, play RTE Radio 1"

Google Hub response "Streaming RTE Radio 1 from TuneIn"

The logo for the station appears, as does the TuneIn logo but it doesn't play.

It appears to be across the RTE (national broadcaster) stations...I tried 2FM, RTE Lyric and RTE Gold.

Tried an independent, Newstalk FM, and it plays fine. This has been the case the last few times RTE 'disappears' on the Google Hub. What I don't understand is that it happens every few months.  Does this mean a fix hasn't been found previously and it just randomly, miraculously reappears??

Have tried your suggestion of unplugging the Nest Hub and the router.  No difference.

Look forward to a solution

Thanks

[Juni]

Hi there,
 

Thanks for the response. Our team is already investigating this. I'll merge this to the similar trending issue on this thread in the Community. I suggest that you follow the main thread for updates because this thread will be locked automatically once merged in the main one.

Regards,

Juni

[Pbb]

When I follow the link to the main thread it brings me back to this page?

[Artee60]

It affects all nest home audio capable devices in my house, the issues seems be tunein

[markecock]

Any updates, ETA on a fix?

[Pbb]

Hi, 

This really is infuriating at this point. I cannot believe that engineers are looking at this still. Its the exact same issue as before, in the exact same country, using the same app and same devices.

It can't be rte nor tunein because it works perfectly on other google devices.

Please fix this or at the very least provide an update 

Thanks

[sharkattack]

This issue is very frustrating.  Unable to listen to national broadcaster for weeks now yet again.  Loosing faith in Google support at this stage.

[UisceBeatha]

Any update in this? Works fine and consistently on Alexa. 

[Pbb]

Hi,

Any update pleases?

Thanks

[Pbb]

Weekly any update on this?

[markecock]

Any updates on when this is expected to be fixed ? 

[Juni]

Hi everyone,

Thanks for all your responses, and I'm sorry that you are still experiencing the issue. You can submit feedback about this issue; please refer to my previous post for instructions. Our team is still investigating the issue.

Regards,

Juni

[Artee60]

Perhaps you could share why this keeps happening? Surely, if it has been fixed before the cause is known?