01-12-2023 04:13 AM
The RTE radio stations have stopped working on the Nest Hub again. It started yesterday 11/01/23. Working on all nest speakers. It includes RTE Radio 1, 2FM etc
System firmware version: 9.20221010.3.176
Cast firmware : 1.67.330920
Preview programme: on
Located in Ireland
Answered! Go to the Recommended Answer.
01-19-2023 10:25 AM
Hi folks,
Thanks for the details you provided, sorry that you are still experiencing the issue. Our team is already aware about it and currently investigating the issue. We need your help in submitting feedback using your Nest speakers/displays. Check the steps below for guidance.
Step 1. Turn on device reports
Step 2. Share your feedback
Thanks,
Juni
2 weeks ago
Hey everyone,
I understand the ongoing frustration many of you are experiencing regarding the issue of not being able to play RTE Stations on TuneIn with your devices for some time now. Rest assured the team is aware of this issue and looking into this with our relevant partner. I know this may not be the answer you're looking for at the moment, but once we have new information to share, I'll update this thread.
If you haven't sent feedback, please do so by saying, "Hey Google, send feedback," followed by the keywords: "GHT3 Unable to stream <RTE radio station> in TuneIn"
We appreciate your patience.
Cheers,
Muddi
01-14-2023 03:45 AM
I also have this issue (again) - it was previously reported and fixed last month. It affects streaming or casting RTÉ Radio on Nest Hub devices.
01-17-2023 08:55 PM
Hey folks,
Thanks for bringing this up.
We're sorry to hear about this. Has anyone here already tried performing a complete reset on their Google Nest Hub after experiencing this? We'd also like to check what are the other steps you've done so we can check on it further.
Looking forward to your responses.
Best,
Princess
2 weeks ago
I completely reset my display and my individual speakers and gave it a new Home name as if for first time. The speakers all updated themselves when I’d finished. I had to reinstall all my various smart plugs and reinstall all my 14 individual room temperature controls. It took a long time and it’s the 2nd time I’ve done it. I’ve tried every combination of how to word the request, including single speakers (all of them) groups including downstairs and all. Nothing works. I’ve used the reporting system within Google Home to send on the latest data about 3 hours ago. All this work and Amazon Alexa still works no fuss!
01-18-2023 06:18 AM
This is the recurrence of an issue that was fixed last month - see link to that thread in my earlier post. Please don't make us start this all over again...
01-18-2023 06:26 AM
I agree. It took 2.5 months to get this sorted the last time. Can we get a fix asap considering it looks like it has only worked for 1 month in the last 3.5 months.
01-19-2023 10:25 AM
Hi folks,
Thanks for the details you provided, sorry that you are still experiencing the issue. Our team is already aware about it and currently investigating the issue. We need your help in submitting feedback using your Nest speakers/displays. Check the steps below for guidance.
Step 1. Turn on device reports
Step 2. Share your feedback
Thanks,
Juni
01-23-2023 02:22 AM
I've sent feedback. Thanks
01-27-2023 09:13 AM
Feedback sent. Hope you can resolve quickly. Last outage wen on too long, this seems to be the same problem again
01-27-2023 02:44 PM
Please check this thread for other issues that surfaced with the same release, and several people experienced the same problem at the same time
2 weeks ago
I’ve reported this but when will
a definitive fix be in place?
2 weeks ago
I have the same issue, it happened last year, please fix this, I want to play RTE Lyric FM in the mornings!
2 weeks ago
I’d like to share my data but your instructions failed at step 4. What’s a tile? Do you mean icon at top right when app opened? When I touch and hold that there is no reaction. Please clear up your instructions and resend.
2 weeks ago
Juni
i have done as you recommend. Is this problem repairable and if so how long does it take to resolve the issue,
Thank you John
2 weeks ago
Same issue has re-surfaced for all RTE stations.
2 weeks ago
Hello, I’m having this problem also, with RTE stations only. Thanks for your help.
01-30-2023 12:59 AM
Same issue here. Works fine on all other devices.
01-31-2023 09:02 AM - edited 01-31-2023 09:03 AM
I've sent feedback also ..Any ETA for a fix ?
01-31-2023 09:08 AM
Hi,
Any sign of a fix? Hub has turned into a fancy timer without radio.
Thanks
02-01-2023 12:14 AM
I have the same issue also and experienced the same issue late last year that went on for weeks
01-28-2023 04:08 PM
So this problem is happening again
01-29-2023 03:01 AM
Yes, gone 3 days now again. Mad that this keeps happening, very frustrating!
02-02-2023 08:21 AM
Hi folks,
Thanks for posting here in the Google Nest Community.
This is not the experience that we wanted you to have, let me help you out. Which Nest speakers are you having issues with? What command are you using to play RTE radio? Are other radio stations working?
You can do a sequential reboot. First, unplug your Nest speakers/ displays for 30 seconds, then do the same thing to your Wi-Fi router to refresh both devices and your Wi-Fi signal.
Keep me posted.
Thanks,
Juni
02-02-2023 09:27 AM
Hi Juni,
It's a Google Nest Hub. I have a Google Home upstairs which still plays RTE fine when asked.
Command I use: "Hey Google, play RTE Radio 1"
Google Hub response "Streaming RTE Radio 1 from TuneIn"
The logo for the station appears, as does the TuneIn logo but it doesn't play.
It appears to be across the RTE (national broadcaster) stations...I tried 2FM, RTE Lyric and RTE Gold.
Tried an independent, Newstalk FM, and it plays fine. This has been the case the last few times RTE 'disappears' on the Google Hub. What I don't understand is that it happens every few months. Does this mean a fix hasn't been found previously and it just randomly, miraculously reappears??
Have tried your suggestion of unplugging the Nest Hub and the router. No difference.
Look forward to a solution
Thanks
02-04-2023 02:18 PM
Hi there,
Thanks for the response. Our team is already investigating this. I'll merge this to the similar trending issue on this thread in the Community. I suggest that you follow the main thread for updates because this thread will be locked automatically once merged in the main one.
Regards,
Juni
02-05-2023 01:42 AM
When I follow the link to the main thread it brings me back to this page?
2 weeks ago
It affects all nest home audio capable devices in my house, the issues seems be tunein
02-08-2023 09:21 AM
Any updates, ETA on a fix?
02-11-2023 04:35 AM
Hi,
This really is infuriating at this point. I cannot believe that engineers are looking at this still. Its the exact same issue as before, in the exact same country, using the same app and same devices.
It can't be rte nor tunein because it works perfectly on other google devices.
Please fix this or at the very least provide an update
Thanks
02-12-2023 02:09 AM
This issue is very frustrating. Unable to listen to national broadcaster for weeks now yet again. Loosing faith in Google support at this stage.
02-12-2023 04:19 AM
Any update in this? Works fine and consistently on Alexa.
02-13-2023 10:38 AM - edited 02-13-2023 10:39 AM
Hi,
Any update pleases?
Thanks
02-15-2023 12:03 PM
Weekly any update on this?
02-16-2023 03:25 AM
Any updates on when this is expected to be fixed ?
02-17-2023 12:42 PM
Hi everyone,
Thanks for all your responses, and I'm sorry that you are still experiencing the issue. You can submit feedback about this issue; please refer to my previous post for instructions. Our team is still investigating the issue.
Regards,
Juni
2 weeks ago
Perhaps you could share why this keeps happening? Surely, if it has been fixed before the cause is known?
2 weeks ago
Hey everyone,
I understand the ongoing frustration many of you are experiencing regarding the issue of not being able to play RTE Stations on TuneIn with your devices for some time now. Rest assured the team is aware of this issue and looking into this with our relevant partner. I know this may not be the answer you're looking for at the moment, but once we have new information to share, I'll update this thread.
If you haven't sent feedback, please do so by saying, "Hey Google, send feedback," followed by the keywords: "GHT3 Unable to stream <RTE radio station> in TuneIn"
We appreciate your patience.
Cheers,
Muddi
2 weeks ago
Hi - This issue is going on too long. I binned a Google home max last year as it just stopped working. The current nest, only 3 months old now won't even cast the Irish national radio stations in Ireland. An issue for over a year! RTE claim not their issue, supplier of product doesn't want to know. Platitudes like ' the team are working on it' for an issue of over 12 months is simply not good enough. Perhaps I should ask Alexa, she might have the answer.
2 weeks ago
I have to say the google home radio experience is not reliable. Every year there are problems with RTE and Newstalk FM (Ireland) .. right now we can’t play RTE radio on our expensive google not very smart speakers for about a week. It’s really not good enough , it should be a reliable service.
2 weeks ago
RTE radio One (via Tunein )will not play on google speakers. All other stations do. I have 4 device types mini speaker, Nest hub, Google Home Smart Speaker , and Google Nest audio.