RTE Radio Stations not working on Nest Hub - January 2023

[IrishAlan]

The RTE radio stations have stopped working on the Nest Hub again. It started yesterday 11/01/23. Working on all nest speakers. It includes RTE Radio 1, 2FM etc

System firmware version: 9.20221010.3.176

Cast firmware : 1.67.330920

Preview programme: on 

Located in Ireland

[Juni · Accepted solution]

Hi folks,

Thanks for the details you provided, sorry that you are still experiencing the issue. Our team is already aware about it and currently investigating the issue. We need your help in submitting feedback using your Nest speakers/displays. Check the steps below for guidance.

Step 1. Turn on device reports

1. Make sure your mobile device or tablet is connected to the same Wi-Fi or linked to the same account as your Chromecast, or speaker or display.
2.  Open the Google Home app .
3. Touch and hold your device's tile.
4. At the top right corner of the screen, tap Settings Recognition & sharing.
5. Turn on Send [device model] device usage and crash reports to Google. (Example: Send Google Home device usage and crash reports to Google.)

Step 2. Share your feedback

1. Say "Ok Google" or "Hey Google," then:
2. “Send feedback”
3. Use the keyword “GHT3 unable to stream <rte radio station> in from TuneIn”

Thanks,

Juni

[Cathal_S]

Hi there,

This has been reported to the Google Nest team and also another user has had a response from RTE saying that they are working on a fix.

Please see the community post linked below for more information.

https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Cannot-play-any-radio-channels-from-RTE... 

[Gilbiewilbiewoo]

Radio Jackie 107.8 (SW London) has also stopped playing today. I wonder if the fault is connected?

[IRMG]

RTE is back. Hope its not temporary.

[LovelyM]

Hello everyone, 

I appreciate your assistance, @Cathal_S. 

We appreciate your reporting about this issue. I believe our team has already resolved this with RTE and TuneIn, but I want to confirm that this is already sorted out on your end.

I'll also be merging this thread with the main post, where all the updates will be looped in. You can follow the main thread for news because this one will be locked automatically once merged.

Many thanks, 
Lovely

[UisceBeatha]

Back this morning. But this cannot keep happening!!! 

[Lanod]

Working for me as well now

[IoraRua]

@LovelyM @Muddi @Juni Now that this appears to be fixed (again), please Google, document what causes this issue and how to resolve it.

[KinsaleUser]

For the last week or so I've been unable to play any RTE radio channels (e.g. RTE Radio 1, RTE Gold, RTE Lyric FM) on my two Google Nests or on a Harman Kardon device with built-in Google functionality. When I say "OK Google, play RTE Radio 1" it eventually responds "Sorry, something went wrong". All other radio channels work fine. I've tried rebooting everything. I've also tried to cast the channels from my Android phone using both the TuneIn app and the RTE Radio app but without success. The channels play fine on Amazon devices. 

I was wondering if anyone else has the same problem or has any suggestions.

[KinsaleUser]

I've since got a response from RTE:

"These issues are something we're aware of and we have been liaising with these third-party providers (Google, TuneIn, Apple) to identify what has changed and what resolution can be reached. Unfortunately, we have no information or timeline for a fix"

The response doesn't give confidence that this will be resolved any time soon 😞

[JillG]

@KinsaleUser 

Appreciate that update. We'll be sure our Community team is aware of that as well.

[Lanod]

Hi KinsaleUser - I've also been unable to cast RTE radio via TuneIn for the last week or so. It is good to know someone else has the same issue and that RTE have responded to you to acknowledge the issue.

I can still cast other Irish radio stations such as Newstalk and Today FM via TuneIn (which is great as you just have to OK Google it). As a short term solution, I am able to cast RTE radio from my phone with the Irish Radio Player app; however, it is much more cumbersome and takes around a minute to start working.

[Deshou]

Newstalk doesn't work for me either

[2funki]

Thanks for trying, it's so frustrating, I'm literally playing it off my phone. 

[Rossiegal]

Its back working for me now. Try again

[LovelyM]

Hey everyone, 

Thanks for your help here, @JillG.

I want to make sure that you no longer have trouble playing any RTE channels with any of the Google Home or Nest devices. Our team confirmed with RTE and TuneIn that this issue is already fixed. If you still encounter some concerns, please let me know so we can address them right away.

This thread will be combined with the main post to communicate effectively. Check for recent updates in the main thread since, once merged, this will automatically be locked.

Many thanks, 
Lovely

[Deshou]

This issue had returned for me this weekend on multiple Google devices

[Deshou]

Hi Kinsale

I have 4 different devices with same RTE and newstalk so it's not a device issue.   But it is a Google issue

It was resolved approx 3 weeks ago but is back now. 

Not a good sign for future Google hardware purchases

[Elunia1980]

I have the same issue! This is extremely frustrating. We got few mini nest for the whole house and now they we can't use them the way we wanted. Wonder if we can send them back if this issue is not resolved. 

[Micka]

I have the same issue very frustrating, 

[Rossiegal]

Me too, hasn't been working for over a week now 

[IRMG]

RTE is back. Hope its not temporary.

[Conor]

Back with me too 15/03/2023. 

Any feedback as to what the problem was?

Thanks to all who got involved 

[Deshou]

It's temporary unfortunately 

[MaryBarrett22]

This week i have been unable to play RTE radio 1 on the Nest Home. It also won't let me cast RTE 1 from my phone to the Nest Home either. RTE radio 1 will play on my nest speakers and my LG chrome speakers. On the display, it brings up TuneIn and plays the "TuneIn" and then tries to load the station but then stops.

I have also tried to load all the other RTE stations and they haven't worked.

• What type of Google Nest speakers are affected by this?

Nest Home 

• What are the stations that are not working?

RTE Radio 1

• What stations are currently working?

Newstalk fm, Today fm etc

[Cathal_S]

Hi there,

This has been reported to the Google Nest team and also another user has had a response from RTE saying that they are working on a fix.

Please see the community post linked below for more information.

https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Cannot-play-any-radio-channels-from-RTE... 

[Rosiepup]

Same with mine only rte not playing 

[IRMG]

RTE is back. Hope its not temporary.

[LovelyM]

Hey folks,

I'm grateful for your assistance, @Cathal_S.

I'm checking in to make sure the RTE channels are working well on your end. An over-the-air update that addressed the issue had already been sent.

I'm going to merge this post to the main thread so you can all follow the updates related to this topic, as this will automatically be locked.

Best, 
Lovely 

[2funki]

It's back working for me

[texasdorque]

What are the chances we can get some attention on 
https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Since-latest-Nest-Hub-v1-FW-update-blue...  ?

[Paulbyrnedublin]

RTE radio is no longer playing on tune in. I’d happily pay for tune in or another streaming service if I could get the most popular radio station in Ireland on my speaker. 

anyone else have this issue?

[Cathal_S]

Hi there,

This has been reported to the Google Nest team and also another user has had a response from RTE saying that they are working on a fix.

Please see the community post linked below for more information.

https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Cannot-play-any-radio-channels-from-RTE... 

[Muddi]

Hi Paulbyrnedublin.

Thanks to @Cathal_S for helping here!

I've duplicated this thread to a similar trending issue on this link. Our team is looking into this issue at hand and I suggest following the main thread for update.

Cheers,

Muddi

[texasdorque]

Could we also get some love on https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Since-latest-Nest-Hub-v1-FW-update-blue...  ?

Pretty please?

[FelixWeca]

RTE Stations are gone again - just silence

[Dbullock]

Same... incredibly unreliable. I regret buying into the Google eco system. This is the response i just got back from Google support on Twitter "We know this is important to you, but our team is still in contact with our partners with this. Thanks for understanding." 

[JCKe]

Yes, same here, but this time there are other stations affected as well. The common denominator being Google and Tune In. BBC radio stations are unaffected as they use their own platform and are not dependant on Tune In. How long will it be out of order this time? What a terrible service from Google and Tune In.

[JCKe]

I forgot to mention the date of this latest fault i.e. Saturday 25th of March 2023 because I notice that the problem gets buried with earlier problems and it is difficult to follow the most recent comments. The site is managed in a similar fashion to the way the problem is handled by Google!

[JCKe]

Just adding an update for today Sunday 26th March 2023. Some of the radio stations that depend on the Tune In platform are back on my google speakers today e.g. Cork 96FM, Red FM, Radio Kerry. OTHER THAN RTE i.e. RTE stations are still not available to me via my google speakers. The Google Nest Customer Care Team are working on it.........!

[JCKe]

Another update for 1840 hrs Sunday 26th March 2023. All the radio stations that depend on the Tune In platform are NOT AVAILABLE AGAIN on my google speakers e.g. Cork 96FM, Red FM, Radio Kerry, plus the RTE stations which haven't been available since this latest fiasco began. This is terrible customer service from Google who have made no effort to explain what is causing the problem, and what they propose to do about it. Any normal service industry would at least give their customers some indication of when they could expect a restoration of services that are not working. This is not an isolated case involving a few customers, there are many customers affected including I am sure the "silent majority". The only silent objects in our house are the google speakers.