RadioApp not loading on Google Nest Hub Max

[SteveCairns]

RadioApp will not load on my Nest Hub Max. Other nest devices in the same household are fine.
Has been working fine, but stopped within the last week or so. Responds to my voice command "Play 3AW' but then the loading process freezes. Other radio services seem fine (iHeartradio) works on the Hub max, but RadioApp does not.

Contacted Google support via email ... the suggested the usual reboot and update solutions ... no change. Opened a chat to Google support, nothing additional to help, but they did suggest to open a Feedback on the issue through the Google home app. When enough people report the same issue, it gets the attention of the next level support people, who should be able to resolve the issue.

** UPDATE **
This is a Google issue ... probably a bug in a recent firmware upgrade that you have no control over.
If you are on firmware level 26.20250116.103.2201 you will probably have the problem.
It is a worldwide issue for Nest Hub devices. Google are aware and some users in the UK have recently reported their problem has been fixed. Hopefully just a matter of time before they roll the fix out to us in Australia ... keep checking.

** UPDATE 2 **
Working here in Melbourne on Friday 2nd May at 9:45am. Was not working at 6:45am.
Seems ok for 3AW , 2GB , 6PR , ABC , GoldFM , Smooth FM , Nova , KIIS ...
...  but not for MMM , MMM Classic Rock , FOX FM , 3MP .  That is all that I quickly tried.
Interesting is that my firmware level has not changed for my Nest Hub Max. This suggests that there might have been as issue in RadioApp that they are progressively fixing up.

We will probably never know the root cause of the problem, but let's hope they get ALL the stations back ASAP.

[jayjayd2]

Same here.  Still works on the other devices...just not the Nest Hub!

[cdinoz007]

Its working again! 

[jayjayd2]

Just checked my Nest Hub...it's not working yet.

[Adeski]

Hi

Since approx. last Thursday, I noted that both my Google Nest Max and Nest Hub 2nd gen no longer stream radio stations via Global Player.

Try saying ' Hey Google, stream LBC". It momentarily looks like it's going to stream but then switches to the Global Player logo for approximately 30 seconds, then closes.

Please can you investigate. 

Thanks 

[Tonytwotone]

I'm having the same issue.

[Adeski]

Can't see a way to report it to Global. They'd get twitchy if listeners couldn't play. Ad rev etc

[Jim018]

I have the same issue with displays. Will not play Global player, or Rayo, will not cast apps like SoundCloud. I've tried a fresh reboot and install, no change. 

However ask the mini to play them and it works!

Seems to be just the display hubs. 

[Tonyp2]

Radio app no longer works on nest devices when asking google to play. The app responds but no audio. Then checking the status on google home and it says it’s casting. I contacted a local Sydney radio station to find out if they knew and said there was an issue and “they” were working on a fox asap. ABC radio sydney is the only station that works?

[Adeski]

Update : I tried, Google play LBC this morning and it works. See if it's been fixed for you all. Thanks! 

[Tonyp2]

Not yet Areski however radioapp screen looks to have progressed but still no audio on radio connection. Did you have to restart or reset factory settings?

[Adeski]

Hi Tony. No, I haven't touched a thing. I am in the UK and this is on the Google nest max.  I did a search on Reddit and loads of people have or had this issue.  There is a message from Google saying it's been fixed. Hopefully it will roll out to you soon. I am not sure if my firmware etc has been updated. There is no date.

https://www.reddit.com/r/googlehome/s/D9IT1VkpYB

[SteveCairns]

Hello to all on this thread.

This turns out to be most likely a worldwide Google firmware issue.
Lots of info and discussion on workarounds and fixes that appear to being rolled out in the UK.

https://www.googlenestcommunity.com/t5/Speakers-and-Displays/RadioApp-no-loading-on-Google-Nest-Hub-...

[Ingrid3]

The issue is with an update from Google that has affected radio app.  Have been told by radioapp they are working with Google to fix it.

[Rebecaa720]

I am having an issue with my speaker I ask it to play a specific radio station and it won’t play it started about a week ago 

the specific radio station I want it to play is “105.1 knci” which is  a local country radio station and it jut won’t work I have already tried re setting the devices and still not working it also did this wit other radio stations. is their a way to fix this because I mainly use it to listen to to the radio I hate to have to look in to getting some other devices 

, it starts to load, fails, and shows a generic audacy icon. 
any one have some sort of of solution to this 

[BOT4]

I have the same issue. Very frustrating 

[Juls2]

I have the same problem with 3aw and 6pr radio. But plays other stations. Since Friday this has been the problem 

[Kazzyk]

Radioapp doesn't play any station. Started about 4 days ago. Works on my other google devices just not my nest hub. 

[Kenn888]

I have the same problem and it is very annoying. It was even mentioned on 2GB this morning. I have contacted Google as 2GB stated they will follow up and as well, I also emailed the RadioApp people direct ( it's Australian ), to no avail. as of this stage. Resetting the Google Nest device of storage & cache does not clear the problem.

I would point out I have no trouble streaming Radio with Amazon Alexa devices at this point.

[Juls2]

I resetted all my google nests and none work on 3aw 2gb 6pr.seems to be the only stations that don’t work on mine. I listen to sen Melbourne and Perth sen and no problems. 
thanks for your info and I hope they can fix it. 

[Juls2]

 

[Juls2]

 

[Kenn888]

Same here and of course, that is my Google Nest firmware ! 

But after 6 days, it's wearing a bit thin.

[Kenn888]

I might add to those who can manage it ;

Open the station you want on a phone App and then Cast it to your Google Nest device.  They both must be connected to the same Wi Fi network. It's the little square with 3 rising waves from the bottom left hand cnr, usually on the top or near the bottom of the Station App page. Hope this helps 

[Juls2]

Yes thanks I’ve been doing this with the stations I can’t access. Thank you 

[Kazzyk]

I've been playing my stations through Tunein. Just ask google to play them through that app. Quick fix until they get this sorted. 

[Kenn888]

Hi, tried that to no avail. 

[Juls2]

Same not working with tunein

[SteveCairns]

Hello to all on this thread.

This turns out to be most likely a worldwide Google firmware issue.
Lots of info and discussion on workarounds and fixes that appear to being rolled out in the UK.

https://www.googlenestcommunity.com/t5/Speakers-and-Displays/RadioApp-no-loading-on-Google-Nest-Hub-...

[Herod77]

Same problem here in CO. I cannot connect with Audacy for the past 2 weeks. Thanks for posting this. I’ll be patient. 👍🏼

[Roger_B]

Finally ... it now works for me this morning. 

Speaking to Google Nest "Hey Google, play FiveAA" ... and the radio turns on!

Thank you.  
Now ... don't break it again Google or RadioApp 🙂

[Tonyp2]

• Tested just now in Sydney and it works here too.

[Newkitchen22]

works here too in Melbourne Australia.  Yay!!!!!!!!

[Vicki3]

Not working here Brisbane

[Tonyp2]

Where are you located Roger?

[Tonyp2]

Only 2GB radio Sydney and ABC radio working. No FM radio working YET.

[Steve1970]

Finally, after 3 weeks the Radioapp is now working here in Melbourne.

[SteveCairns]

Working here in Melbourne on Friday 2nd May at 9:45am. Was not working at 6:45am.

Seems ok for 3AW , 2GB , 6PR , ABC , GoldFM , Smooth FM , Nova , KIIS  but not for MMM , MMM Classic Rock , FOX FM , 3MP .  That is all that I quickly tried.
Interesting is that my firmware level has not changed for my Nest Hub Max. This suggests that there might have been as issue in RadioApp that they are progressively fixing up.

We will probably never know the root cause of the problem, but let's hope they get ALL the stations back ASAP.

[Tonyp2]

Still only 2GB here in Sydney - tried others and including 3 devices.  Will wait and then maybe reboot all>

[JasonC-Melb]

Yes, my Mum called all excited to say it was working.

Which for me wasn't working this morning, so your insights might be right RadioApp did something, or, where ever they serve ad's from has been fixed? Still a bizarre issue!

[cdinoz007]

Could easily have been a server side or API call between Google and the third party streaming apps