RadioApp not loading on Google Nest Hub Max

[SteveCairns]

RadioApp will not load on my Nest Hub Max. Other nest devices in the same household are fine.
Has been working fine, but stopped within the last week or so. Responds to my voice command "Play 3AW' but then the loading process freezes. Other radio services seem fine (iHeartradio) works on the Hub max, but RadioApp does not.

Contacted Google support via email ... the suggested the usual reboot and update solutions ... no change. Opened a chat to Google support, nothing additional to help, but they did suggest to open a Feedback on the issue through the Google home app. When enough people report the same issue, it gets the attention of the next level support people, who should be able to resolve the issue.

** UPDATE **
This is a Google issue ... probably a bug in a recent firmware upgrade that you have no control over.
If you are on firmware level 26.20250116.103.2201 you will probably have the problem.
It is a worldwide issue for Nest Hub devices. Google are aware and some users in the UK have recently reported their problem has been fixed. Hopefully just a matter of time before they roll the fix out to us in Australia ... keep checking.

** UPDATE 2 **
Working here in Melbourne on Friday 2nd May at 9:45am. Was not working at 6:45am.
Seems ok for 3AW , 2GB , 6PR , ABC , GoldFM , Smooth FM , Nova , KIIS ...
...  but not for MMM , MMM Classic Rock , FOX FM , 3MP .  That is all that I quickly tried.
Interesting is that my firmware level has not changed for my Nest Hub Max. This suggests that there might have been as issue in RadioApp that they are progressively fixing up.

We will probably never know the root cause of the problem, but let's hope they get ALL the stations back ASAP.

[Vicki3]

Not working here Brisbane

[Tonyp2]

Where are you located Roger?

[Tonyp2]

Only 2GB radio Sydney and ABC radio working. No FM radio working YET.

[Steve1970]

Finally, after 3 weeks the Radioapp is now working here in Melbourne.

[SteveCairns]

Working here in Melbourne on Friday 2nd May at 9:45am. Was not working at 6:45am.

Seems ok for 3AW , 2GB , 6PR , ABC , GoldFM , Smooth FM , Nova , KIIS  but not for MMM , MMM Classic Rock , FOX FM , 3MP .  That is all that I quickly tried.
Interesting is that my firmware level has not changed for my Nest Hub Max. This suggests that there might have been as issue in RadioApp that they are progressively fixing up.

We will probably never know the root cause of the problem, but let's hope they get ALL the stations back ASAP.

[Tonyp2]

Still only 2GB here in Sydney - tried others and including 3 devices.  Will wait and then maybe reboot all>

[JasonC-Melb]

Yes, my Mum called all excited to say it was working.

Which for me wasn't working this morning, so your insights might be right RadioApp did something, or, where ever they serve ad's from has been fixed? Still a bizarre issue!

[cdinoz007]

Could easily have been a server side or API call between Google and the third party streaming apps

[CLG2]

Hi all. I am happy to post that this morning "hey google play nova100" worked. I am now able to play radioapp on all hubs/speakers. Hope all that had lost function of radio app are back on. Note tunein didn't work either and still doesn't

[cdinoz007]

As of this morning (2nd May 2025) radio apps are now once again streaming (Sydney Australia)!

[Cornchip]

Good for you.  Still nothing in Perth..... guess W.A. has to Wait Awhile🥴

[cdinoz007]

To be fair, you cant stream well on dialup. Its still only 1995 in Perth

[jhonmuller]

Hi,

It sounds like you've been through quite a bit trying to get RadioApp working again on your Nest Hub Max. It's frustrating when a feature that used to work seamlessly suddenly stops, especially when other devices in the same home continue to function normally. The fact that the issue coincides with a specific firmware version strongly suggests a backend or compatibility glitch rather than anything you're doing wrong. Good call on reaching out to Google support and submitting feedback—those user reports really do help escalate issues faster.

It’s encouraging to hear that some stations are coming back online gradually, which likely means fixes are being rolled out in stages, either from Google’s end or from RadioApp itself. The inconsistency with which stations are available shows that this might be a wider coordination effort between platforms. Hopefully, we’ll see full functionality restored soon. Hang in there—and if all else fails, at least you've got options like iHeartRadio to fill the gap in the meantime. Stay tuned, youcine.

Regards

[Jo655]

I'm happy to say all working well again for me. My station 5AA through radioapp. I'm in Adelaide South Australia 👍

[Petrosinbendigo]

G'Day, Same for me 3AW is now working again. Regards 

[Tonyp2]

Only 2GB and ABC working on my devices in Sydney.  Can someone try 2 Day FM and Radio 2UE in Sydney and let me know if I should factory re set again.

[JasonC-Melb]

Hold tight, factory resetting does not resolve this issue.

It will restore all by itself.

[cdinoz007]

I can confirm you are missing nothing by not being able to stream 2DayFM and 2UE. (and no, they wont stream here either, and neither is TripleM)

Noba 969 streams as does Kiis 1065 along with WSFM (Gold) , SmoothFM, ABC Sydney, 2GB, SEN and others

[Davjac]

SCA radio not working in perth

 mix94.5 & Mmm92.9!!!

 Nova & 96fm & 6ix abc working

[VickiGayle]

Both audacy and iHeartRadio stopped working on mine 

[Willow1]

We have lift off!!!!! “Hey Google, Play 3AW”. To my surprise this morning, I was able to hear 3AW on my Google Nest Hub.

Problem has been fixed in Melbourne, Victoria 

Thanks Google and thanks to everyone who raised this issue to Google. People power does work 😊

[Davjac]

All stations available again in Perth👏👏

[Ingrid3]

It appears they have finally fixed the problem. Getting reports that it's fixed from lots of places. I've got it back here on nsw sth coast this morning. 👌 

[Vicki3]

stations back in Brisbane

[Ingrid3]

That's fantastic- didn't take them long lol 🙄. It's back on here on nsw coast. 😁

[Amber5]

Just wanted to thank you @SteveCairns and others for your updating posts and following up with this issue. I would have lost my mind doing factory resets and endless troubleshooting thinking it was user error. So grateful it's fixed. I hope it doesn't happen again.

[Vicki3]

Yes thanks from me too 

[SteveCairns]

No worries Vicki

[SteveCairns]

You are welcome Amber ... lots of comments and feedback from everyone got a bit of momentum to the problem.

[Strykercon]

I have the exact same issue in Los Angeles. I have multiple Lenova Smart Clocks with Google and Auda y works as normal, but it freezes on Google Home Max. Google replied, but didn't resolve my issue.

[TheMD]

I'm back online in Melbourne 🙂

[Cornchip]

And so is Perth😜

[p2c]

One more: Many many reports on forums in France that the Radio France radio app does not work any more on Nest Hub (2nd Gen for me, with 26.20250116.103.2201 even though was not on the preview firmware preview program). My Google Home Mini, Nest Mini, and Lenovo Smart Clock are all OK. Fingers crossed 🤞.

[Ben40]

At least Toronto News and CHIF radio not working in Canada via Tunein through Google Home.. iHeartRadio seems to work tho.

[BOT4]

Not working in San Francisco but able to do a workaround by opening KALW on a google mini and then doing a media transfer.

[Dukelukem79]

Looks like working back to normal here in Melbourne Sun 4/5 - Fox FM etc working as they should.

[GOritchie]

Well it seems to be working for me now (Melbourne, Australia). It wasn't working last night (3rd May 2025) but finally working. Yay

[VickiGayle]

Working in Oklahoma as of May 3

[JaneG]

Hi Steve,

Thanks for this, I tried mine and hey presto it works as well, guess Google did something - we'll never know

[SteveCairns]

Yep, seems to be progressively getting better around the world.
For me, the stations that were not initially working , are working now.
We may never know what the problem was