Hi @Twitty,
Thanks for reaching out here in the community! I'm sorry to hear that you're trying to enter recovery mode on your Google Nest device, but it's not working, and you're being prompted to try again. I'd be happy to help!
Typically, this situation occurs when you try to perform a factory reset on a Google Nest display. To better investigate the issue, please confirm whether you have a Google Nest display. If not, please provide the specific model of your device. Additionally, I'd like to ask the following:
- Would you mind sharing a picture of the error message?
- Is this the first time you're experiencing this situation?
- Was the device already in recovery mode when you first discovered it? If not, were you using the device when the issue occurred?
- Have you tried any troubleshooting steps so far?
Once I have these details, I can assist you better with the specific information.
Best regards,
Jenniffer
