Red lines and low resolution on Google nest hub. How can I raise the resolution and solve this issue

[wstringhini]

My Google nest hub device is running in low resolution with some lines with different colors. 

[wstringhini]

https://photos.app.goo.gl/etQDDRquxwa4PygB7 this is the photo

[Muddi]

Hello wstringhini,

Thanks for visiting the Community.

I know the feeling when you're having issues with your Google Nest Hub screen. Let's get this sorted out. A few questions: when did the issue start? When and where did you buy it? Did something happen to your Nest display before this issue happened? Also, what is the firmware version of your device?

Let's go ahead and reset your Nest Hub by pressing and holding both volume buttons together at the back of the device for about 10 seconds. You'll hear your Google Assistant confirm that it's resetting the Nest Hub. Please note that this action will clear your data from the device and can't be undone.

Let me know how it goes.

Cheers,

Muddi

[wstringhini]

Bought in 2019. Firmware 3.71.387262 software version 54.103.7.577294944

[wstringhini]

Still running in low resolution after reset 

[Muddi]

Hey there,

We appreciate your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Cheers,

Muddi

[Princesss]

Hi wstringhini,

Chiming in-- have you had the chance to fill out the form? Let us know once you're done so we can check it.

Best,

Princess