Replace Google hub

[JC65]

It is stuck on the G icon. I already tried all trouble shooting options. Need a replacement.

[HarshaGogineni]

Mine was also same issue after the update...If u got any solution pls reply to this.. using nest hub 2nd gen

[Princesss]

Hi folks,

Sorry to hear about this. Let's try first these steps:

1. Make sure to use the original power cable of the Google Nest Hub
2. Try to plug it directly on a power source.
3. If these steps won't work, try the recovery mode:

• Unplug the power cord.
• Hold down the volume buttons and plug in the power cord at the same time.
• Wait for the device to turn on.
• Release the volume buttons.

Let me know if these steps work.

Best,

Princess

[Princesss]

Hey there,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess

[HarshaGogineni]

We have tried them but didn't worked 

[Princesss]

Hi HarshaGogineni,

We appreciate all your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Best,

Princess

[Princesss]

Hi HarshaGogineni,

Thanks — we got your form and we've escalated it over to our higher level of support for further review. Please keep an eye on your inbox as someone will get back in touch with you soon. 
 

Best,

Princess

[Princesss]

Hello HarshaGogineni,

I've seen that you have been assisted via email. I'll consider this post as complete and will lock the thread in 24 hours.
 

Best,

Princess