06-23-2022 05:20 AM
Hi - @Princesss
Sorry, I never responded to my previous question, it got lost in my massive email backlog.
So, the second issue with music stopping every few seconds has stopped, but the first issue persists:
Issue: when I tell my Nest to stop playing music, it does, but randomly continues again a few minutes later.
Today I asked it to play music, then I told it to pause (because that has been my go-to fix for the issue... when I say pause instead of stop the music hasn't been resuming after a few minutes. However, it did this morning. I told it to pause, and it stopped playing. No music played for at least 10 minutes, but then I left and when I got back home 40 minutes later, the music was back on again. I checked my Google activity to see that it had actually registered me saying pause and it did.
So, to follow/answer your steps from the previous thread:
06-28-2022 10:27 AM
Hi Madm4x,
Thanks for posting.
I appreciate all the details you've shared. Can you confirm if you have tried performing a complete reset t your Google Nest speakers? If not, let's try that to see if that would make any changes on its behavior.
Best,
Princess
07-01-2022 12:12 PM
Hi Madm4x,
We just want to check if you have seen our response on the previous post? Let us know if you have additional questions, otherwise we'll be locking the thread.
Best,
Princess
07-01-2022 03:56 PM
Hi! Yes, I've done a complete reset.
It only happens on the one speaker (I have 4 Nests and 1 Home). It happened again today after not doing it for almost a week.
07-04-2022 11:26 AM
Hi Madm4x,
We appreciate all your efforts. We'd be happy to take a look into this for you. Please fill up this form with all the needed information then let me know once done.
Best,
Princess
07-04-2022 11:41 AM
I have the same issue.
07-05-2022 11:35 AM
Hi Princess -
I've filled out the form.
Thanks!
07-06-2022 11:39 AM
Hi Madm4x,
We've received the form-- thanks for filling that out. Please keep an eye to an email from our team. Let's continue working on that channel so we can assist you further.
Best,
Princess
07-11-2022 07:59 AM
Hi Madm4x,
I've seen that you have been assisted via email. I'll consider this post as complete and will lock the thread in 24 hours.
Thanks for posting.
Best,
Princess
07-05-2022 11:31 AM
Hi alexmurphy100,
Please go ahead and try the steps posted above and let us know if it works by updating this thread. I'll be waiting for your response.
Best,
Princess