Says needs to be activated

[MarkE]

Nest audio says needs activation before set up 

[David_K]

Duplicate:

https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Device-Utility-app/m-p/193750

[MarkE]

To set it up, just use a device besides a pixel phone.  Simple as that.

[Jake]

Hey MarkE,

I wanted to check in and see if you are still in need of any help with your device? Please let me know, as I would be happy to assist, and answer any questions you may have.

Thanks so much for the help davidking.

Best regards,
Jake

[Jake]

Hey Eanderson753,

I wanted to follow up with you, and see if I could be of any help with your issue. Do you mind providing more details on your exact issue, so I can review further? Please let me know, as I would be happy to assist.

Best regards,

Jake

[Eanderson753]

Hey. Yeah, I need to be able to use my Pixel 4a to setup Nest Audio 

[Jake]

Hey Eanderson753,

I am sorry that you are not able to set up the device using your Pixel. I know this is not an ideal situation. I have sent the details over to our Team, as we are always looking to improve our products. At this time, do you mind me asking if you have another device you can use to finish the setup? Please let me know, as I would be happy to help out.

Best regards,

Jake

[Eanderson753]

No, my wife and I both have Pixels. Hopefully an actual workaround can be developed while Sonos lawsuit plays out

[Jake]

Hey all,

I understand having to use a different device for setup is never ideal. Our Team is looking into the issue, and I will be sure to provide more details once those have been released.

Best regards,

Jake

[Jake]

Hey bpod27,

I am sorry for any frustration you may be running into. I know this is not ideal. I am glad you were able to get further information from our Team. Please let me know if you have any other questions from here, as I would be happy to review.

Best regards,

Jake

[Jake]

Hey all,

I wanted to check back in with you. Let me know if you are still having trouble setting up the device, as I will be locking the thread soon to keep content fresh. 

Best regards,

Jake

[Eanderson753]

Yeah, any word on when a fix will be available? 

[Princesss]

Hi everyone, 

We're sorry for the trouble that this has caused you. Our team is already aware of this and we have posted an official thread regarding this discussion.

Feel free to add your comments and responses to this thread.

Best,

Princess

[Princesss]

Hi Nexus6,

We just want to check if you have seen our response on the previous post? Let us know if you have additional questions, otherwise we'll be locking the thread.

Best,

Princess

[Princesss]

Hi Nexus6,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.
 

Best,

Princess

[Nexus6]

THANKS -used a chromebook.  Did not want to have to buy a samsung.  

[Sue_sd]

Against corporate policy, I used my work iPhone. I'm rethinking moving from Amazon Alexa to Google though. I have both running side by side right now. With a different security cam system. About to purchase a new whole house system but I think I changed my mind. Not interested in integration with Google if this is the support I get (none). Also rethinking the purchase of my fourth (4th) Pixel this fall. 

Thanks Google. WTG to lose a customer. 

[Princesss]

Hi Sue_sd,

Chiming in to see if you still need help with this. Hope the previous post answered your question, otherwise we’ll be locking the thread.

Best,

Princess

[Sue_sd]

You never answered my question so sure. Lock the thread. 

[Princesss]

Hi Sue_sd,

Apologize for the confusion. I read your last response and I appreciate your effort on checking that. Please fill out this form with all the needed information then let me know once done.

Best,

Princess

[Muddi]

Hey JoshH,

Thanks — we got your form and has sent it over to our team for review. Please check your inbox from time to time as someone will be reaching out to you, and will be able to provide you with the information that you need.

Cheers,

Muddi

[Princesss]

Hi there,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.
 

Best,

Princess

[Eanderson753]

Really??? All I have is a pixel phone, wtf 

[Princesss]

Hi everyone, 

We're sorry for this inconvenience. Could you please complete these info:

• What Google Nest speakers do you own?
• What set up device are you using?
• What country are you located at?
• Cast firmware version of your Google Nest speaker

Let me know the following info so I can forward this to our team.

Best,

Princess

[Nexus6]

could not even activate my chromecast - 

Luckily, I got it working with a chromebook.   Most of my devices are FireCubes and some Roku. 

[Princesss]

Hi everyone,

@Nexus6, thanks for the update. Glad to know that it's already working on your end.

@All, kindly fill out the info posted earlier so we can forward these info to our team. I'll keep this thread open for few more days and will wait for your response.

Best,

Princess

[Sue_sd]

I'm in the US. I was trying to set up a Google Nest Mini. I already have one set up along with a Chromecast. I have a Pixel 5. The version of the firmware doesn't matter. I factory reset the device. 

I kept getting caught in the endless loop of "can't activate" and "contact support" but with no way to contact support." The only information I had was via the community (Hint: the community is NOT support and should never be intended to replace support; if this is support it's an epic failure). 

Telling me that I had to use another device (a tablet, an iPhone -- an iPHONE????) to set up my new device is ridiculously stupid.

I was just about to replace my existing security system with a full home of Google Nest Cams. Am I going to encounter the same issue? If so, then I think Google may have just lost a customer. By "just about" I mean, it was literally days away from purchasing. I had wired and battery cams in my cart. Until this. I closed the tab.

Get your act together so I am assured I can activate new devices with my Google Pixel 5, or I am going to throw every single Google device I have out the door. That includes my Android watch, my phone, my devices. I've been an Android girl for years, but the support on this issue makes me rethink why.

[Princesss]

Hi Sue_sd,

I appreciate all the details you've shared. If there are no available device that you can use aside from your Pixel phone, kindly provide the cast firmware version of your Google Nest Mini so I can forward this to the team.

To check which firmware version you're on, follow these steps:

1. Make sure your mobile device or tablet is linked to the same account as your speaker or display.
2. Open the Google Home app .
3. Touch and hold your device's tile.
4. At the top right, tap Settings Device information.
5. Under "Technical information," find Cast firmware: X.XXX.XXXXX.

Looking forward to your response.

Best,

Princess

[Sue_sd]

Cast firmware for two devices 1.56.309385 (one was the issue recently); for Chromecast 1.56.291998. Two previously added devices were added with a Pixel phone, so this issue is new. The firmware is not the issue.

[Princesss]

Hi JoshH,

We apologize for the inconvenience. This is not the experience that we want you to have.

For anyone who doesn't have a spare phone to use, kindly provide the following:

• What Google Nest speakers do you own?
• What set up device are you using?
• What country are you located at?
• Cast firmware version of your Google Nest speaker

Also, please provide the cast firmware version of your Google Nest Mini so I can forward this to the team.

To check which firmware version you're on, follow these steps:

1. Make sure your mobile device or tablet is linked to the same account as your speaker or display.
2. Open the Google Home app .
3. Touch and hold your device's tile.
4. At the top right, tap Settings Device information.
5. Under "Technical information," find Cast firmware: X.XXX.XXXXX.

Best,

Princess

[Sue_sd]

You keep asking for this information yet nothing happens. Why don't you just admit this is a total cluster and users are screwed. No one has provided a viable solution except to leave Google completely. 

So.. what does giving you all this information do for us? Admit it.. it means nothing, you are following a script. 

Maybe Google will figure it out when the realize they have lost customers by the 1000s.

[Princesss]

Hi Sue_sd,

We understand your frustrations. We would like to assist you further so we can try alternatives to fix this.

• If your device has Google TV or Android TV, use the setup flow on your TV to activate your device.
• If you live outside of the US, follow these steps to activate your device using the Device Utility app
• If you live in the US, please give us a call or chat

Best,

Princess

[JoshH]

I'm experiencing this same issue on a Google nest home mini that I just purchased today. I only have a Pixel phone for setup. Has there been any updates on this issue?

[bpod27]

Same issue, pixel phone. Why do I need a separate utility to fix this

[bpod27]

Called in, Apparently the utility is no longer available, which contradicts the existing guidance. 

There is no known solution other than using a non-Pixel phone. Leaves a bad taste in my mouth as I shop for a new pixel

[Sue_sd]

Seriously. I have a Pixel. So can't install a Google device using a Google device?? Wth.  

Any suggestions? 

[Nexus6]

my whole family has Pixels, Should I charge my Nexus??

[Princesss]

Hi Nexus6,

If you have any device that is running Android 8.0 or later, that should work.

Best,
Princess

[Nexus6]

Any device that is not a Pixel 

[Azarco]

Hey folks,

For most Google Nest devices you will only need to use the Device Utility app to complete the initial setup, after which the device should receive an update. For devices that don’t have software updates available, the Device Utility app will be needed for each setup. You can use a different phone in setting up your device, once done you can already use your Pixel phone in changing or navigating your Google Home app and Google Nest devices.

We appreciate your patience and we're sorry for the inconvenience.

Best,

Alex