Screen is black

[Madiha]

My google home device screen is all black. It’s voice is working but the screen is all black. 

[AxelD]

Hi Madiha,

Thanks for posting in the community! Sorry to hear that the display on your Google Home device isn't working. No worries, help is here! I'd like to ask you a few questions to gather more information about it:

1. What Google Nest or Home device do you have?
2. Was the device dropped or knocked over?
3. When did the behavior start?
4. What are the troubleshooting steps you've already tried?

Keep me posted.

Regards,

Axel.