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Set up nest hub

1Michelle
Community Member

We were given a nest hub to set up. Tries to connect to my daughters phone but no success. There is no option to add it from the +. This is our first nest device. Do I need to purchase a Google home to connect to our router to make it work?

 

3 REPLIES 3

Dan_A
Community Specialist
Community Specialist

Hi 1Michelle,

 

Thanks for posting. I'm sorry to hear that you're having trouble setting up your Nest Hub. Is it a 1st Gen or 2nd Gen Nest Hub? What's the phone you're using? Whose account do you want to use in setting up your Nest Hub? For confirmation, is it already set up on your phone and you're just trying to add it on your daughter's phone or are you trying to set up your new Nest Hub using your daughter's phone under her account?

 

It would help a lot if you could do a sequential reboot first. Unplug the power cord of your router followed by your Nest Hub. Plug them back in after 3 minutes tops. Restarting your phone might also help.

 

In addition, check out this guide for the set up steps.

 

Keep us posted.

 

Best,

Dan

Dan_A
Community Specialist
Community Specialist

Hey there,

 

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

 

Regards,

Dan

Dan_A
Community Specialist
Community Specialist

Hi 1Michelle,

 

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

 

Cheers,

Dan