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“Something’s not right”

Rdianco
Community Specialist
Community Specialist

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

Original Poster: Moses Gertzen 

 

I’ve factory reset, plugged/unplugged and all the other troubleshooting me things but every time I try and setup my Nest Mini after the update it asks me to say “Okay Google” but then says “Sorry something’s wrong try again in a minute.”. Are there any solutions or fixes? I see that this effects a few other users too.

6 REPLIES 6

Rdianco
Community Specialist
Community Specialist
Hi Moses Gertzen,
 
Thanks for your message.
 
I will reach out to you via private messaging so that we can continue working on the next steps. This will be sent to the email address associated with your community profile. For future reference, your Case ID is: 4-9681000031744.
 
 
from - Frances (Community Specialist)

Harnish211
Community Member

I am facing the very se issue

ai
Community Specialist
Community Specialist

Hi 

Ack! Sorry to hear this is affecting you as well. Here is your case number: 0-2575000031918.

Best,

Ai

GarrettDS
Community Specialist
Community Specialist

Hey folks, 

It looks like we have come to a solution so I'm going to be locking this thread. If you have any other concerns or questions, please feel free to create a new thread. 

 

Have a great day. 

Garrett DS

ai
Community Specialist
Community Specialist

Hello 

Thank you for your patience with us! We've created a case for your issue to send to our support team. Be on the lookout for an email from us in your inbox soon. For reference, your case number is 4-6125000032266.
Kindly,
Ai

ai
Community Specialist
Community Specialist

Hi all, 

Since we have reached a resolution towards this issue on this thread, I'll lock and close it. If you have any new questions for us, feel free to create a new post. Thanks! 

Best,

Ai