06-16-2022 10:55 AM
All of a sudden my Google Home won’t play any music and instead states “something went wrong, please try again later”.
I have my Apple Music linked - that doesn’t work.
I try to play music off of you tube - doesn’t work.
I have rebooted the device - doesn’t help.
I have unplugged the device and restarted - doesn’t help.
Any advice? Thank you!
06-20-2022 05:31 AM
its a bug that google doesn't seem to want to address/acknowledge. As a work around.. when you repeat the request to the mini 4 or 5 times it may start working.
06-28-2022 09:17 AM
Hey folks,
Thanks for bringing this up, and my apologies for the delayed response here.
I understand the feeling when your device is not working the way it should - let's dig deeper. A few questions: when did the issue start? How many Google Home/Nest devices do you have? How far are your devices from your router? What other features are affected?
Please try these steps below:
@realjax: Thanks for helping here.
Let me know how it goes.
Cheers,
Muddi
07-01-2022 10:36 AM
Hey all,
I wanted to check in and see if you managed to see Muddi's post? Please let me know if you have any questions from here. I would be happy to assist, and ensure you are good to go.
Best regards,
Jake
07-01-2022 11:28 AM
1} they already were.
2}made no difference.
3) no difference.
07-01-2022 11:34 AM
Hey realjax,
I am truly sorry for the trouble and frustration that you are having with the device. I understand that is not the most ideal situation, and I am more than happy to assist. Since you have exhausted all troubleshooting steps, I would like to escalate this to a higher team.
If you could please fill out this form, our Team would then be in contact with you for additional support. Please let me know if you have any questions from here as well.
Best regards,
Jake
07-04-2022 02:29 PM - edited 07-04-2022 02:30 PM
Hi there,
We just want to check if you have seen our response on the previous post? Let us know once you're done filling out the form so we can check it.
Best,
Princess
07-07-2022 09:56 AM
Hi there,
Chiming in to check if you still need help with this? Feel free to update this post, otherwise I’ll be locking the thread.
Best,
Princess
07-08-2022 10:11 AM
Hi there,
Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.
Best,
Princess
07-08-2022 01:55 PM
Yes I filled in the form
07-09-2022 07:22 AM
Hi realjax,
Thanks for fillig that out. Please keep an eye on your email as someone from our team will reach out to you to assist you further.
Best,
Princess
07-12-2022 09:48 AM
Hi realjax,
We just want to check if anyone has already reached out to you via email regarding this? Let us know if you have questions by responding to this thread.
Best,
Princess
07-15-2022 12:51 PM
Hi realjax,
Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.
Best,
Princess