Sorry something went wrong YouTube music

[CopeStarr]

Hi,

Issues started today. Every time I day "hey Google, play xxxx" it will day OK and then attempt to play from YouTube music but I then get "Sorry something went wrong".

All other voice commands are fine and can play from phone to device.

Powered off 60secs and back on, bit no change.

Internet is working fine.

Real pain.

Cheers

[BobbyCinnamon]

I'm having the same problem, starting today. I tried a factory reset, rebooting, a new group for the device, and nothing works.

[CopeStarr]

So, if I cast from my YouTube music phone app it plays and subsequent voice commands like Next song or Volume up works on the nest.

It won't start off by playing on its own.

[LoriDa]

I reset the nest from the beginning and that's what worked for me. Hold the center and do a factory reset and reload. 

[nzgamer666]

Got the same with both my nest minis. Tried rebooting and factory resets to no avail. Real annoying

[JillG]

Hi everyone,

There are a bunch of similar posts. I'll escalate over to the Community Specialists and see if they can add any info.

Thanks for reporting!

[Neilwill]

I'm having this issue with my mest home but not my home max

[JSBfilm]

Having exact same issue. 

[Canyon]

I have the same problem...

On Nest Hub 1st and 2nd generation, and on Nest Hub Max

Factory reset, router restart.. nothing worked

[JSBfilm]

Mine is all better now - must have been a network system problem I’m guessing 

[CopeStarr]

All working this morning, happy days.

Cheers

[Jake]

Hey all,

Sorry to hear about the trouble. It seems some people have the issue resolved, but I wanted to follow up and ensure everyone is good to go. I found an article with some troubleshooting steps. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[shubhambali7]

Yes, issue resolved at my end. 🥳

[Jake]

Hey there,

I am glad to hear everything is good to go. With that being the case, I am going to be locking the thread soon. Please let me know if you have any questions from here, as I would be happy to take a closer look.

Best regards,

Jake

[Jake]

Hey there,

I wanted to check in, and let you know that I will be locking the thread in 24 hours.

Best regards,

Jake

[shubhambali7]

Still getting the issue at my end. Tried resetting, rebooting etc.

It's been a pain since yesterday.

Update: Tried resetting today again and the issue got resolved 🥳

[Canyon]

Es funktioniert plötzlich wieder auf allen Displays 

🗣 Youtube Music 🎼 und Youtube 🎞

[Canyon]

It suddenly works again on all displays

🗣 Youtube Music 🎼 and Youtube 🎞

[Lostinthegroove]

Still happening on all my devices.  Seems to be happening more and more recently. Google's got a major issue on their hands that they seem to keep making worse for people with older devices. Pretty clear they don't care as they're focusing on newer models.

[mpmike57]

how  do i get music to play                   

[mpmike57]

how do i get music to play

[marin05x]

Hello! My Google Nest Mini says "sorry, something went wrong, when you're ready give it another try " when being told to play some music (connected to Youtube Music premium account). The youtube premium subscription is active and I can play songs on the speaker when I select them on my phone. The issue comes when the speaker tries to play music by itself. I rebooted it a few times and did a factory reset, but nothing worked. I tried to connect Spotify account instead, and it worked really well. I mention that I bough it 2 months ago and it worked fine until now. What can I do?

[Julz]

I am having the same issue On 21 October, 2022. What the heck is wrong? My CD player never would pull this. 

[Canyon]

Ich habe das gleiche Problem...

Auf Nest Hub der ersten und zweiten Generation, und auf Nest Hub Max

Zurücksetzen auf Werkseinstellung, Router Neustart.. nichts hat funktioniert 

I have the same problem...

On Nest Hub 1st and 2nd generation, and on Nest Hub Max

Factory reset, router restart.. nothing worked

[shubhambali7]

Facing same issue since yesterday. Spotify and other music services work fine. Casting audio through YTMusic app also works but Nest tells me "Sorry something went wrong" when I try to play music with voice command on YTMusic.

Tried,

• Reboot
• Factory Rest
• Creating/Deleting speaker groups
• Different Wifi

Nothing works 😞

[Rhamej]

Same thing here. Reddit post:

https://www.reddit.com/r/googlehome/comments/ya00ru/_/

This started happening the same day I get an email saying the Premium price is going up. Ironic. 

[Muddi · Accepted solution]

Hey everyone,

Thanks for bringing this up. I know how annoying it is if something is not working on your devices especially when it comes to playing music on your Google Home and Nest speakers or displays.

This seems to be related to the recent outage that happened with YouTube Music but should be resolved now. Please don't forget to refresh your device by rebooting it. If for some reason you’re still experiencing problems, please update this thread and let us know.

Cheers,

Muddi

[Asdf090706]

When I ask my nest to play music on YouTube music, it gives me a white screen and tell me something went wrong and to try again when I’m ready. I do this, to no avail and it just repeats the message again. I’ve tried restarting it by unplugging it, found it from the app, nothing works. Any ideas on how to fix this? It’s rather annoying as I use my google to play music 90% of the time. It performs every other task just fine, and I can play music if I go though the google home app, but that renders the whole voice thing useless.

[Jake]

Hey Asdf090706,

Sorry to hear about the trouble you are running into. I wanted to follow up and see if I could be of any help. I found an article with some troubleshooting steps that could help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[Jake]

Hey Asdf090706,

I wanted to check in and see if you are still in need of any help with your device. Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

[Dan_A]

Hi folks,

@Jake, thanks for the help.

@Asdf090706, I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.

Thanks,

Dan

[Leah5324]

Hi, every time I ask my mini to play music it only tells me something went wrong. I’ve tried everything at this point. Factory reset, unplugging it and plugging it back in, completely logging out and restarting on my device by logging everything back in and nothing is working. Please help. 

[weedyseadragon]

I'm having the same issues for the past month, its like it reached 12 months old and stopped working.  

[Panda6969]

Having the same issue, any fixes yet? 

[Leah5324]

No nothing yet sadly. 

[CJWill]

Also now having the same issue. 2 speakers and home screen all return the same "Something went wrong" when asking to play music via youtube music. If I play from app on phone, it's fine. If I then stream from my phone to home group (all devices) then it works and is fine. If I ask then error's out.

[Leah5324]

That’s what mine is doing. 

[GuillaumeH]

Same issue as CJWill since this morning...

[Panda6969]

I’ve had my Nest audio for more than 2 years now, and this is the first time something like this has happened. Usually if an error pops up, I reset it and that’s that, but it’s not working still after resetting twice since this morning, and it just happened all of a sudden.  

[Leah5324]

I’ve had mine for around 2 years also and just randomly yesterday it does this and I’ve done everything to try and fix it but it still not working.