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Speaker group not working (nest hub max and citation one)

Bampo
Community Member

Hi, need help please.

 
I grouped the nest hub max and citation one mkII as my primary speaker group. It was working fine until a couple days ago. 
 
Now when i play the speaker group, only nest hub max making the sound, the citation one only silent eventhough they are both shows as palying (making sound) in the google home app. 
 
I test both speaker with creating another speaker group tied it up with my nest mini. Both group (nest hub max + nest mini and citation one +nest mini) working fine and making the sound. 
 
When i hard reset the hub max, the group works fine but the next day (i guess the hub max updating overnight) it doesn't work again. 
 
Any idea why is this issue happening? 
All the google speaker cast firmware is 1.54 and the citation is 1.44
 
Appreciate if anyone can help 🙏🏼
13 REPLIES 13

droidmaster
Community Member

I have the exact same issue happening from the last couple of days as well.

I have 4 Google speakers and a Philips Soundbar with google assistant, all worked fine previously in a group but now the Philips refuses to play. It shows connected on google home and I can change the volume on it but no sound comes out of it.

it is so frustrating, we need more such feedback for our voice to be heard by google.

 

I posted in detail at another thread about Speaker groups not working.

Kozma
Community Member

I have the exact same problem. All nest speakers are playing sound but not any of my Harman Kardon speakers, although it looks like they are playing. 

MarcelL
Community Member

Exatly same problem with HK and Nest.

Kozma
Community Member

I updated, not only the apps, but all Android required updates on my phone and then it worke

Bampo
Community Member

Lucky you!  i just tried updating all the app and my phone as well but nothing change. Still have the same issue 😞

Kozma
Community Member

I was lucky for a week. Now back to the same problem without any solution in sight.... Any progress on your side?

Bampo
Community Member

No luck for me. I try the speaker group everyday but it is still not working 😞

MarcelL
Community Member

The HK Support told me they know about the Problem and they are already working on it. 

Bampo
Community Member

I hope they fixed it soon.

Bampo
Community Member

Months passed but no update still from HK team.

I have sent another email to them and they send me the below link https://www.googlenestcommunity.com/t5/Blog/Upcoming-Speaker-Group-changes/ba-p/77811

 

I just realised Google did mention the cast FW has to be 1.52.272222 or later for the speaker to functined properly.

My HK citation Cast FW is 1.44.219548. Maybe that is why mine is not working in speaker group.

 

Anyone mind to share their Cast FW version?

Azarco
Community Specialist
Community Specialist

Hey folks,

 

Thanks for visiting the Community.

 

Speaker groups should still work once all devices in the group have been updated to the latest software. If you have a speaker group containing non-Google brands of speakers, they need to be on 1.52.272222 or higher Cast firmware version. Those speakers may be unable to be used in a speaker group without the latest firmware version and should be removed from existing speaker groups.

 

Best,

Alex

Azarco
Community Specialist
Community Specialist

Hey everyone,

 

Just want to make sure we addressed the concern for your speaker group — let us know if you have other questions or concerns.

 

Thanks,

Alex

Azarco
Community Specialist
Community Specialist

Hi all,

 

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but f you still need assistance, feel free to start a new thread in the community and we’ll be happy to help.

 

Kind regards,

Alex