Still having Google Mini / Chromecast connection issues.

[scm72]

I appreciate all the answers I've gotten for my first post about the issues I'm having with my Google Mini. But I'm still having issues. When I reboot the mini and start from the very beginning of setting it up, I'm able to get this far (See Attachment Below).

Based on the attachment’s response, I needed to turn off AP isolation on my router. I have an Altice One cable Box; it has a 2-in-1 router (both a modem and a Wi-Fi router). I remoted into the router and didn't see the AP isolation option. I then reached out to my Cable provider about the router, and asked is it called something else. And they confirmed, the router doesn't have that option. Then said, when you’re setting up the Mini when I see the message "do you want to allow this device to communicate with other devices on this network" I have to say yes. 

That seemed like good advice, but I'm never asked that when I'm setting up the Mini. I've tried installing once a day every day since our last interaction on 07/09/23, and I can't get any further than the attachment. I also tried adding my two Chromecasts to my Google Home. The Chromecast / TV in the Living Room is about 5 feet from the Google Mini, and it gave me the same error as below and so did the Chromecast I have in my Bedroom. The crazy thing is, all three worked flawlessly until I added my Nest Gen2 Doorbell. Since the doorbell wasn’t adding, I took the advice from the community deleted my Google Home and recreated it. And yes, I was finally able to add the doorbell to my home but can’t add the three google devices.

So, my question is, how do I get passed this, if my router doesn't have the AP isolation option to disable? Please advise.

[Princesss]

Hi scm72,

Thanks for posting in the Community.

Setting up Google Nest Mini and Chromecast devices are pretty much the same when it comes to network settings. Here are some settings that you need to consider.

• Check that your Google Home device is receiving power from a wall outlet. If your Google Home is receiving power, you will see a blinking white light on the back of the device.
• Make sure that your Google Home device, wireless router, and device used to set up the Google Home (e.g. phone or tablet) are in close physical proximity to one another -- within 15 feet, if possible.
• Please note: Networks that require you to connect through an authentication page (also called a "captive portal") are not supported by Google Home. This is typical of hotels, schools, dorms and businesses.

Configuring your Router Settings

• Be sure to enable or disable the following router settings to allow Google Home to communicate properly with your router and network. All routers are different, so each setting may or may not appear on your particular router (or may be named differently).
• Keep in mind that resetting or making changes to your router settings may have unintended consequences. If you need help or have questions/concerns, contact your router manufacturer or internet service provider (ISP).
• Enable: Universal Plug and Play (UPnP), multicast, Internet Group Management Protocol (IGMP)
• Disable: AP/client isolation, virtual private networks (VPNs), proxy servers, IGMP Proxy. VPNs and proxy servers should be disabled on your computer as well (if applicable).

Just in case that you don't know to check these settings, you can always ask help from your ISP to guide or help you configure these settings.
 

Best,

Princess

[scm72]

Princess,

Thanks for getting back to me about this. As you can imagine, this has been frustrating to deal with. Especially since, all my Google Devices were working without issue until I deleted my Google Home to add the new Doorbell. 

I am going to see about changing my router's settings, and go from there. I will let you know the outcome.

[Princesss]

Hi scm72,

You're welcome. I will keep this thread open for few more days and will wait for your update. Hope that everything will be sorted out as soon as you check your router's settings.

Best,

Princess

[Princesss]

Hi there,

How was it? Were you able to check your router settings? Feel free to respond anytime and I'd be happy to answer it.

Best,

Princess

[scm72]

Apologies for not getting back to you sooner, I checked my router, and all the setting you said to enable: Universal Plug and Play (UPnP), multicast, Internet Group Management Protocol (IGMP) were already enabled. These were already disabled: AP/client isolation, virtual private networks (VPNs), proxy servers, IGMP Proxy. My router doesn't have the AP/client isolation option. And that's the error that appears every time I attempt to add my Google Mini and my two Chromecast's. The weird thing about all of this is, all three were working without issue, until I deleted my Google Home to add the Google Nest Doorbell.

[Muddi]

Hello scm72,

Chiming in, could you try removing your Nest doorbell from the Google Home app? After that, proceed with setting up your Home Mini and Chromecast devices first. Once you have completed the setup for those devices, re-add your Nest doorbell and check if you still encounter the same issue.

Keep us posted.

Cheers,

Muddi

[scm72]

Muddi,
Thanks for the information. Last night I did as you suggested, and I got the same error as above. Very frustrating since the only reason I'm in this situation was due to deleting the Home and recreating it to add the Doorbell.
I took a screenshot of my router options, but I don't have the option to insert the picture. I wanted to show the options I see on my end. Hoping that there was another option to use to get this working correctly.

The house is immersed with Google products. My landlord (lives upstairs) has two mini's that work without any issues. They never have a problem with their devices. But if this doesn't get resolved, I'm either going to get rid of the speaker and Chromecast devices or switch to the Amazon speaker. I don't want to, but what I don't see any other options.

[Muddi]

Hi there,

Thanks for trying. To confirm, are your landlord's devices using the same network? How far are your devices from the router?

Cheers,

Muddi