Stop screen from timing out

[Johntyr]

I specifically bought this device to use in my kitchen to display recipes. Great, it does that, and then it times out. I have found no way to keep the screen on so I can do this. Please fix this issue.

[alejandom]

Hi @Johntyr,

I understand the frustration of having a device that times out while you're trying to use it for a specific task. It's designed for kitchen use, and a constant timeout is definitely counterproductive.

Let's explore some potential solutions:

• Check Screen Timeout Settings: The first step is to ensure there isn't a screen timeout setting activated on the device itself. Most devices have settings to adjust how long the screen stays on before turning off.
• Device-Specific Features: Some devices might have features like "keep screen on while charging" or similar options. Check your device's manual or settings for these features.
• Third-Party Apps: There might be apps available that can prevent the screen from timing out. These apps often have additional features like keeping the screen on while the device is charging or in use.

If you can provide more details about the device you're using, I can offer more specific guidance.

Would you like to share the device's make and model?

Regards,

Mario.

[Johntyr]

Hi @alejandom , thanks for getting back. It is a Nest Hub Max model GA00426-AU manufactured 08/2023.

The web sites time out in 5 minutes, there is no way to adjust this. There is no way to get back to the website I was on without doing a search again and finding the spot I was on again. So time consuming it is not worth using. 

I specifically bought expensive gadget to display recipes when I cook. I find a recipe on the web that I want to use. I start to prepare by getting ingredients. I get back, it has timed out. So I search for the recipe again as it cannot be saved and there is no history ability. I start to cut up my ingredients, talking to my family, enjoying the moment. Go back to the recipe, it has gone again. I mutter a lot of expletives and search for the recipe again? No I don't, I say f... Google and get my trusty Samsung tablet out to complete my task, this time with no timeouts. I'm thinking I'll never buy another Google product again.

Can this please be fixed, it can't be that difficult.

[alejandom]

Hi @Johntyr,

We truly appreciate you taking the time to share your experience. We understand how frustrating it is when a product doesn't meet your expectations, especially when it's something you rely on for daily tasks.

Your feedback is incredibly valuable to us as we work to improve the Nest Hub Max. We're sorry you're encountering this issue and want to assure you that we're committed to finding a solution.

Please can you reach out to this link your feedback is important to us.

Thank you for being a part of our community and for sharing your honest thoughts.

Best regards,

Mario.

[Johntyr]

Hi @alejandom, Thanks for getting back to me.

I'll look at the link.

I have since done web search regarding this problem. There are hundreds, probably thousands, including countless others on this community forum who have complained about the EXACT same problem over several years. Yet it appears that nothing has been done to correct it. Time for Google to pull their finger out and fix it. Google are no doubt making hundreds of millions of dollars selling this product alone, and we who bought it expect it to work. Please fix.

Regards,

John