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Streaming security cameras to Google nest hub

Perthboy1000
Community Member

I’m trying to stream my Eufy security cameras to my Google nest hub - the cameras and eufy home base are set up in google home app- I cannot get them to stream

25 REPLIES 25

David_K
Platinum Product Expert
Platinum Product Expert

Sounds as though other users have fixed this by rebooting their home base and nest hub?

Google Nest Hub won’t display eufy cameras (Cam2 Pro) : EufyCam

I have tried rebooting the Home Base and the Nest Hub but still no streaming.

The Nest hub seems to look like its going to start the vision. And then doesn't progress it then says  "Camera Feed Not Available" Any Ideas what else I could try?

LovelyM
Community Specialist
Community Specialist

Hello Perthboy1000, 

Thanks for the additional information. I'd appreciate it if you could also answer the following: were the cameras working before? If yes, when did this issue start? What other steps have you taken? What's the model of your cameras?

Please rename your Eufy cameras in the Google Home app. Here are the steps: open app > Tap the camera icon > Choose Settings > Select Name to edit > Save. Once done, ask your Google Nest Hub, "Hey Google, sync my lights."

Keep me in the loop.

Regards, 
Lovely

Hi Lovely
 No the cameras haven’t worked at all on the google home app or the google nest hub. I’ve tried uninstalling and reinstalling everything from scratch several times. 
What do you suggest naming the cameras to see if I can sync them?

thanks

Perthboy 1000 

LovelyM
Community Specialist
Community Specialist

Hello Perthboy1000, 

You can try using the room name or an on-word name. Please send me the exact camera model so I can take a closer look at this. Take a photo of the Google Nest Hub while you are trying to stream Eufy and share it with us.

I look forward to your response.

Thanks, 
Lovely

The camera model is S330 eufycam 3 

LovelyM
Community Specialist
Community Specialist

Hey there Perthboy1000,

Please factory reset your Google Nest Hub and set it up again like a new device. Let me know if that resolves your issue or not.

Cheers, 
Lovely

Hi 

l tried the factory reset it didn’t fix 

Muddi
Community Specialist
Community Specialist

Hey Perthboy1000,

 

To confirm, have you tried resetting the camera? Also, do you have other cameras that are working on the Nest Hub?

 

Cheers,

Muddi

Hi 

yes reset the cameras from scratch a number of times 

no other cameras prior to these 

thanks 

Princesss
Community Specialist
Community Specialist

Hi Perthboy1000,

 

We appreciate all your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

 

Best,

Princess

Princesss
Community Specialist
Community Specialist

Hi Perthboy1000,

 

Thanks — we got your form and we've escalated it over to our higher level of support for further review. Please keep an eye on your inbox as someone will get back in touch with you soon. 
 

Best,

Princess

Princesss
Community Specialist
Community Specialist

Hello there,

 

I've seen that you have been assisted via email. I'll consider this post as complete and will lock the thread in 24 hours.
 

Best,

Princes

LovelyM
Community Specialist
Community Specialist

Hey again Perthboy1000, 

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here.

Kind regards, 
Lovely

LovelyM
Community Specialist
Community Specialist

Hi Perthboy1000, 

It's been a few days since your last reply — we're going to lock the thread within 24 hours. If you have further concerns, please feel free to create a new post.

Cheers, 
Lovely

Perthboy1000
Community Member

Can anyone supply a step-by-step method to fix this issue? please

LovelyM
Community Specialist
Community Specialist

Hello everyone, 

I appreciate you lending a hand here, @David_K.

@Perthboy1000, I want to check if you are still having concerns streaming your Eufy camera. Please try unlinking and relinking your Eufy account from the Google Home app. Here's the guide: open the app > Tap on Settings > Works with Google > Look for Eufy and tap on it to either unlink or link > Follow the on-screen prompts.

Best, 
Lovely

Hi 

how do you turn on live video 

streaming in the google home app 

Hi I’ve tried all steps disconnecting everything deleted apps and reinstalling- 

in the Google home app when I tap on a camera it says “Connecting” it then thinks and then goes to “Camera unavailable” and Live Video Unavailable” any ideas? Please 

LovelyM
Community Specialist
Community Specialist

Hey Perthboy1000, 

Please let me know if you're unable to stream the Eufy cameras on both your Google Home app and Google Nest Hub. Make sure that your app is up-to-date. Let me know what the Cast firmware version of your display is so we can look into this further.

Cheers, 
Lovely

Hi Lovely- I’m unable to stream on the nest hub and the home app.

the firmware version on the app is 1.56.324896

thank you 

Muddi
Community Specialist
Community Specialist

Hi there,

 

Thanks for the update. To confirm, are you able to stream the camera from the Eufy app itself?

 

Cheers,

Muddi

I can stream in the Eufy app but I can’t stream to the google home App or to the google nest hub 

thank you 

Can you please tell me how to change video resolution in the current Google home app 

David_K
Platinum Product Expert
Platinum Product Expert

I also read one user left their Nest Hub turned off for 5 minutes. Not sure if you tried that?

Otherwise, did you also contact Eufy support?