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Stuck!

Ali5
Community Member

Hello team,

I used google nest hub device for a while, but suddenly it was stuck on G screen.
After unplugging and plugging back again, same issue, just stuck on G screen for hours and hours..
I tried to do factory reset, pressed volume down then it took me to recovery mode and then I had to press both volume up and down together for factory reset, the countdown start after 10 seconds it'll show me factory resetting then nothing after it stuck on Blank(white) screen for hours and hours again.
Tried these steps multiple times and still, not sure what I'm missing exactly.
I had to remove/unlink the device from my google home app just to check if it was the problem but now I can't even set it up again or link it back again since im always stuck on blank screen or G screen.
And no unfortunately, warranty is already over.
Any recommendations?

3 REPLIES 3

BinaryJay
Product Expert Alumni
Product Expert Alumni

Looks like there is already a large thread about this issue, refer to it here.

Ali5
Community Member

@BinaryJay Hello, thanks for the reply.
I tried and checked everything over there.. seems nothing can help! and some of the replies were about people throwing the nest and buying a new one.
No idea really it's not something with 5-10$ you can replace it if you have an "unexplained" or "unknown" problem happening.

Jake
Community Specialist
Community Specialist

Hey there,

Thanks for visiting the Community.

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. We hope you were able to get the help you need, but if the issue persists feel free to create a new thread, and provide as many details as possible so that others can lend a hand.

Best regards,
Jake