Tapo Camera not showing visual notifications?

[HassMann]

I have a Tapo C211 camera, I have it connected to Google Home and my Nest Hub.

i can access my camera feed through the Nest Hub but my issue comes with notifications.

When I first setup the camera it was giving me Visual Notifications where if it detected motion, the Nest Hub would automatically open Tapo to show the camera Feed. After 2 days it stopped doing this and only gives Voice Notifications without displaying anything.

I want to back/re-enable the Visual Notifications again.

Any help is greatly appreciated 

[Juni]

Hi HassMann,

Thanks for reaching out and letting us know about your concern. Were there any recent changes made? What troubleshooting steps have you taken so far? You can refresh your devices and observe if it makes a difference. First, reboot your Wi-Fi router, and once the network is back up, do the same thing to your Google Nest Hub and your Tapo Camera. 

Regards,

Juni

[HassMann]

I'll try rebooting the router and the devices.

As for recent changes, not as far as I'm aware. After I realised visual notifications weren't working I tried to reboot the camera only, but it didn't fix anything.

[HassMann]

I just rebooted my router, then Google Nest Hub, then the Tapo camera

[Juni]

Hi there, 

Thanks for keeping us in the loop. If the previous troubleshooting did not fix it, you can relink your Tapo camera and check if you will get a different experience.

I look forward to your response.

Thanks,

Juni