Time Zone incorrect on Nest Hub

[SRK86]

I have 2 Best Hub Max devices that are both showing the wrong time zone. We live in Queensland, Australia in the AEST time zone, but are very close to the New South Wales border which is an hour ahead on AEDT.

I have tried updating time settings for the device but the only option is Time Format, not time zone.

I have checked that my address for the home is correct, and it is set to my address in Queensland.

Please help as it is not very useful to have a device on the wrong time! 

[Muddi]

Hey Apples,

Sorry to hear that. Could you tell us the troubleshooting steps that you've done so far? Also, what is the current firmware version of your device?

Cheers,

Muddi

[MplsCustomer]

@Muddi 

I don't believe these wrong time zone issues are ones that can be solved by troubleshooting, and have nothing to do with firmware versions.  If Google's time zone has the wrong time zone for an address, or has placed a customer's street address in the wrong part of town, what possible troubleshooting could the customer do?  And of what relevance is the device's firmware?  Google needs to correct its database.

There are multiple reports of this in this forum, and the response seems to be to refuse to correct the errors in Google's database, and to deflect the discussion endlessly.  Google simply needs to correct the erroneous time zone data or erroneous address data in its database for these customers.

[denzoid]

Exactly! 

[SRK86]

Apples are you Currumbin Waters? That is where we are, think it is most of the suburb. Even if someone who does not live there navigates to us using Google Maps, it comes up with an arrival time in NSW time. Has nothing to do with the devices, just Google refusing to update their database after the issue being reported for years!

[Apples]

Tugun. So basically the same!

[MplsCustomer]

If Google Nest is going to require us to use their database for timezone data, then it is incumbent upon them to ensure that it is accurate and to provide a simple and expeditious method for correcting errors. It seems they refuse to do either.

[PJR1801]

I recently sat in a coffee shop at a centre about 20km north of the QLD/NSW border and put 15 addresses around my suburb into google Maps and asked for directions to those addresses. In 10 cases, the arrival time was in NSW time, not QLD time.
This is NOT an issue with the settings/addresses entered into my Nest. This is an issue with where these addresses has been mapped.

[MplsCustomer]

Here is another thread, where Google "moved" (ha ha) a customer's address and street to another part of town. Google Nest's response was to tell the customer to post an "Ask the community" on the Google Maps Help forum and locked the thread:

https://www.googlenestcommunity.com/t5/Apps-Account/Google-moved-my-home-address-AND-street-to-anoth...

If Google Nest is going to force its customers to use incorrect Google Maps addresses and time zones, then it needs to provide Google Nest customers with a way to correct Google's incorrect data.

[PJR1801]

Hi Mpls,

• This is last message i received on the Maps community page one week ago.

i have made some enquiries. i will let you know by posting back here once i know more.

given the nature of the problem as it relates to google maps, i am not expecting responses that would materially address your problems any time soon. so some significant amount of patience is going to be necessary.

Google needs to accept that they have a responsibility to all their customers and respond quickly to issues. The frequent emails I receive from Google spruiking their products always tell how great their products are, how much easier they will make organising my life. 

I can't even use it to schedule a diary entry.

[hornetster]

And another one: (originally in this thread... https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Time-zone-incorrect-on-nest-mini-I-can-...)

Live close to the border of NSW/QLD (Australia), and have 2x nest minis. One is a Gen2 Aussie version, the other is a Gen1 International. The one that seems to mostly have an issue, is the Aussie one...

They generally do not agree on the time, as NSW do daylight saving, QLd, don't. They hang off the same WiFi, are in the same "Home" etc. Have hard reset both, and they often work OK for half a day, or so, then one drifts off to the other timezone. ie can say "what is the time", one will come back with 8:30, other will come back with 9:30.

Hence, can't be reliably used as an alarm etc, and is just generally VERY annoying.

Anyone else had this and come up with a solution?

Edit: Think this is a little different, as there are 2x Minis, one works/one is an hour out. Can't see how this could be an issue with maps location? Wierd!

[jenoires]

Hi, my Google Nest Hub is simply half an hour off. My home address is correct, I’ve tried removing it, rebooting and even factory restting my device but it still would not work. It’s quite ridiculous how you simply can’t change the time settings. I’ve had this device for a while and I recently moved houses 20mins from where I currently live which is essentially the same timezone so the time shouldn’t change at all. This is absurd to me. I love my Google Nest Hub and relied on it quite a while for my mornings and now I simply can’t get it back to real time. It’s caused me and my partner to be late on most occassions as well as work. Please fix this issue asap. 

[PJR1801]

Hi Muddi,

Are we any closer to resolution?

[jhacker36]

We are having the same problem of being off by 2 hours, so I think this problem has not been resolved and this thread does not need to be closed until this time issue has been fully resolved by google

[Maikyborrell]

Hi! I have EXACTLY the same problem. I live in a city in Mexico on the border with the US. For years both cities have shared the same time, not anymore. My city changed timezone about a month ago and my nest hub is showing the wrong time (one hour behind). My home address is correct but there is no way to manually adjust the time zone. Please help....

[Lbrand]

If it's of help to anyone, I got a Nest Hub and it was displaying a time 3 hours back from actual time. It showed my city as correct and I'm sure like many of you I looked everywhere to try to find a way to fix it, but eventually I went in and updated my address in Google home and it fixed the time - I only had city, state and zip code set, but I updated it to my full address. I've never had an issue with other Google devices showing the wrong time until the hub, but I was happy that this fixed it. Hope it helps someone else!

[PJR1801]

Thanks, Lbrand. This is not the issue for me as I have the correct address.
Mine relates to where Google have mapped my suburb. I live close to the NSW border and they have daylight savings time which is one hour ahead.

Google do not seem to understand or accept that they have a problem with their mapping, so drag this matter on with different "fixes". I currently have one "fix" to try that will probably have me resetting every device in my home. Waiting to hear back on that.

[Apples]

Yeah, I had the correct address. The only way to fix it was to put in the incorrect address.

Google need to separate the address and timezones so they can be controlled separately. As it seems the finer detail of daylight savings and differences between states and borders etc is where the problems arise.

[PJR1801]

I also tried entering my neighbour''s address but still the same.
My daughter lived with us for a few months earlier this year and had the same problem with hers.

Moved 10 minutes away. Problem solved.

Google needs to ALLOW USERS TO ENTER THE ACTUAL TIME ZONE AND NOT THE ADDRESS. Is that SO HARD?

[hornetster]

Why is this thread shown as being answered, when, obviously, it isn't?

[jd_2022]

I was thinking the exact same thing...

[AderaldoJR]

January 2023 - Sao Paulo, BRAZIL. I'm having the same issue. Although Google Home speaking the correct time, the clock displays wrongly, showing daylight saving time (DST) which doesn't exist anymore. Funny thing is out of the blue the clock worked well for a short period and now, back to defect mode.

[G00gleDegrades]

I have the same issue. I have 2 displays and one of them has the wrong time. It was added to my home last and has the same address. It has been rebooted and restarted multiple times. 

[hornetster]

WELL OVER time for Google to address this issue - is impacting numerous people! 😠

[SRK86]

My issue isn't the speakers, or the Chromecast or the home settings. It remains that my address is set in the database at the wrong timezone. If I enter the address in Android Auto when I am driving it literally puts my destination time as one hour ahead. I.e. go from Palm Beach to Currumbin, leaving at 1:10pm, 10 minute trip, arrival time will be 2:20pm.

This issue has been ongoing for years, it happens every time DST rolls around and is affecting multiple customers in our area near the QLD/NSW border. It makes all of our devices unusable and has been reported by multiple people, multiple times but Google are completely unwilling to fix the issue and keep telling everyone to reboot their devices. I give up.

[jd_2022]

I feel your pain.  They still haven't fixed my issue either.  I have had a ticket open for about 6 months now on a location/timezone issue in their database and  I haven't heard anything from them since.  I just asked them for an update on my case.  We will see what they have to say.

[GordonB]

How do you open a ticket on this?
Perhaps if enough of us voice our frustration....??

[jd_2022]

@GordonB Well, that is a bit of a mystery.  It appears that Google cherry picks issues from this forum.  I guess I got lucky with them contacting me to try to fix it.  It is very difficult to find your list of tickets once one has been opened. I have requested information about my ticket by replying to the email I received from Google with my ticket number, but I have yet to receive another response after a few days of troubleshooting the issue with them.  It must be difficult for them to resolve this issue on a case-by-case basis.  I really don't understand why they don't give everyone the ability to set our time zone directly from the Google Home app and apply it to all of our Google home devices. It really should not be that difficult to do.  They could make a first guess at our time zone, but if the user believes that it is wrong then the user should be able to update it.

[GordonB]

I have found no way to open a ticket, however the google home app, google speaker and Lenovo smart clock with Assistant built in all accept a command “Send feedback”. 

i wish that i could report off return feedback but…

my location is different: i am in Israel, and google insists that my time zone follows the Palestinian authority, which goes to dst after Ramadan 🤦

[hornetster]

This has been an ongoing issue for "years" (since Google brought out there Smart Home?) Never fixed...

I have a current open problem on this... 

• Re: Time zone incorrect on nest mini

At least they are "attempting" to look at it....

[LouQuillio]

Most of Mexico no longer changes to Daylight Time; Mexico Central Standard Time is used year round. U.S. border areas are an exception. Most major cities, including CDMX, use permanent Standard Time

Nevertheless, my Nest Hub and Nest Hub Max devices in Guadalajara **display** the time as though clocks were changed.

My P7Pro displays (and uses) the correct time zone and time. Google Assistant announces the correct time when queried. In fact, even Google Maps uses the correct time. Only the time **displayed** on my Hub devices is incorrect.

This is a backend error. No user action can correct it. Please fix ASAP. Users glance at these displays for the correct time, but it is incorrect.

[Belgereth]

Same issue here in Tlajomulco de Zuniga, a suburb of Guadalajara. On April 2nd, it thought we changed for daylight savings, which we don't anymore, and it changed my clock. All of my other devices (Router, Phones, TV, computers, etc) have the correct time.  I may have to force my address to a US address with the same timezone and just remove weather as something I would look at on the device until they eventually get their act together.  Tried rebooting, factory resetting, removing address and creating a new Home, basically everything suggested in this thread, and nothing works, so it's on Google's side. 

[drive88mph]

Another user with a bad time from Google Nest here. I am from Mexico and in here daytime savings is gone so my watch and phone have correct time but nEst not. Can't believe this is taking too long

[wanick]

I GOT IT CORRECTED.  The Hub system controls are useless.  I went on the Google Home App, clicked the item, then clicked the System icon.  There i was able to find a way to adjust the date/time from the default. (this had happened when i had to do a hard reset).  

[jd_2022]

I just went through the Google Home app and looked for the settings on my Google Hub, but I could not find anything related to setting the time or the time zone.

[Belgereth]

Same. I have no idea where Wanick went in his settings, but within the system cog icon on my devices, there is only the option to change the format 12/24, but that's it. The address has no impact on fixing the time which thinks that Mexico had daylight savings...which was eliminated. 

[jd_2022]

Agreed, I double checked to make sure I'm running the latest version of the Google Home app, and I am.

[Jameszet]

Exactly the same issue here. Since in Mexico the daylight saving was eliminated, google nest hub shows one hour ahead of in fact is. No wonder how to change this

[LouQuillio]

To appreciate how impossible it is for users to correct the Mexico Standard Time problem, consider that there is a Nest Hub Max in front of me right now, displaying the time 1:45, which is one hour fast. But if I ask **this same device** by voice to tell me the time -- en Inglés o Español, or any other language -- Assistant will reply with the correct time, 12:45. Only the on-screen display time is incorrect.

This suggests a design flaw. Most Google infrastructure has adapted to the Time Zone policy change here with no issues, but the display on Nest screens apparently gets the time from somewhere else. Why?

LQ

[LouQuillio]

Here's another important wrinkle. Today I asked (by voice) a Hub at my house in Jalisco to set an alarm for 3:30. It replied that my alarm had been set for 3:30 AM. Perfecto!

Of course, the home screen time display is an hour fast, as previously discussed, but since Assistant (on the device) confirmed the time I requested, I trusted that the alarm was correctly set.

Later, I asked Assistant to "Cancel my alarm," because I was awake and didn't need it. It confirmed by voice  response that my alarm for 4:30 AM had been cancelled. I do not know whether it would have gone off at 3:30 or 4:30. If it were 4:30 I would have missed my airline flight.

What I do know is that alarms set on TZ-challenged Google / Nest Hubs in Central México cannot be relied upon.

So the Time Zone issue is more than an inconvenience. The device cannot be used with 100% confidence, and that's a deal-breaker. Please fix.

LQ

[jd_2022]

That is the same situation that I am in as well.  We haven't been able to use any of the alarm functionality on our Google Home devices either since everything is set an hour ahead with no way to set the correct time zone on the device.