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Time Zone incorrect on Nest Hub

SRK86
Community Member

I have 2 Best Hub Max devices that are both showing the wrong time zone. We live in Queensland, Australia in the AEST time zone, but are very close to the New South Wales border which is an hour ahead on AEDT.

I have tried updating time settings for the device but the only option is Time Format, not time zone.

I have checked that my address for the home is correct, and it is set to my address in Queensland.

Please help as it is not very useful to have a device on the wrong time! 

1 ACCEPTED SOLUTION

coszam
Community Member

Hi guys, 

I had the same issue. Here is how I solved it:

The context: I moved to another country which was in a -1 hr.

When setting up my Nest Hub in the new country (Germany) I just created a new home, but didn't remove the old home - I just figured I'll leave it be in the app -> this resulted in the Nest Hub keeping my old time displayed (even though for the new home I entered the new address).

 

Solution:

- removed my current address of the home (the new one)

- removed the device from the OLD home list

- re-added my new address for my new home

 

And now I have the correct time (time-zone) on my Nest Hub

 

 

 

 

View solution in original post

58 REPLIES 58

MplsCustomer
Bronze
Bronze

@SRK86 

There was another post like yours awhile ago. It seems, from that post, that Google stores the time zones for addresses worldwide, and so they've got it wrong for yours.

This web site says that it can retrieve the time zones shown on Google Maps worldwide. You could try inputting your address and see what time zone it yields:

https://www.randymajors.org/timezonesongooglemaps

Since Google has taken it upon itself to do this, you might need to ask Google Nest Support to correct your time zone in its database, as crazy as that sounds.

Thanks for this.

I have had a look at the map, it doesn't really say whether the timezone is wrong or not. For my location it shows that my address is in the Queensland Timezone, which is correct, however, it doesn't show what the GMT offset is for Queensland.

I am sure it is because New South Wales has daylight savings time half of the year and Queensland does not. So for half the year the time zone is the same, but then NSW goes forward an hour for 6 months.

agreed seems there are a number of  other posts about this issue

https://www.googlenestcommunity.com/t5/Chromecast/Time-zone-issues/m-p/35926/highlight/true#M3718

Change Time Zone and Time Format
  1. Open the Google Home app.
  2. Tap and select your Chromecast device from the list of available devices.
  3. Click the Gear icon on the top-right corner to access Device settings.
  4. Scroll down to the Time section of Device settings.
  5. Tap Time Zone and select the new time zone of your choice.

https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Wrong-time-setting-on-Google-Nest/m-p/3...

https://www.googlenestcommunity.com/t5/Speakers-and-Displays/How-change-time-zone-on-Hub-clock/m-p/2...

SRK86
Community Member

Thank you. Yes I have seen these responses and tried this.

When you go to the settings on the Nest Hub, there is no 'Time Zone' setting, only 'Time Format'. This is the first thing I checked before even looking at the forums for assistance.

Have also checked:

- address and seetings on all devices I have logged into on Google

- device timezones for every device (all correct)

- have checked by location to make sure Google knows I am in Qld

- have reset my devices

This has been going on a long time and it doesn't appear to be a basic solution.

 

 

 

@SRK86 

I think you'll need to contact Google Nest Support to see whether they are willing to fix the problem.

Google Nest doesn't give us the ability to set our own time zone for the Nest Hub, but instead derives it from our address. If their database has the wrong timezone for your address, it seems--unfortunately--your only recourse is to ask Google to correct its database.

SRK86
Community Member

Just an update on this one. Google has tried a number of things with me and acknowledged that it appears to be an issue with the timezone setting for my address.

Disappointingly though Google doesn't seem particularly interested to fix the issue, just suggested that I could send feedback. Have quite a few Google devices and since I have moved they all seem to be a bit useless for 6 months of the year - very frustrating 😕

@SRK86 

I think this is a senior management problem at Google. It seems like Google senior management puts its departments in silos that aren't allowed to talk to each other. That way, support people can't or won't take responsibility for a problem, even when the problem is clearly Google's. In your case, it seems that Google's own database has an incorrect timezone for your address, and someone at Google should fix it. But Google Nest support staff aren't allowed to reach out to someone who can fix it.

Muddi
Community Specialist
Community Specialist

Hey folks,

 

Thanks for bringing this up, and apologize for the late response. 

 

It's been some time since this thread was updated. Does anyone here need assistance? Feel free to update this thread and the community will be glad to help.

 

Cheers,

Muddi

SRK86
Community Member

Hi Muddi, the issue still hasn't been rectified but daylight savings time has ended for this year so the timezone is temporarily correct for the next 5 months. Appears that the issue is the timezone loaded incorrectly in Google Maps, have logged the issue with that page too and no one from Google seems even slightly interested in fixing it. Disappointing really given how many Google devices I have! 

 

 

 

Muddi
Community Specialist
Community Specialist

Hey SRK86,

 

We understand how you feel, but it's nice to know that your device is showing the right timezone now. In case you experience the same issue - I suggest you immediately send feedback so we can investigate what's going on with the device. Moving forward, it looks like we can consider this one complete, so I will lock the thread shortly unless I can help out with anything else. 
 

Cheers,

Muddi

SRK86
Community Member

So I have waited two months for a response only to have the thread closed because the timezone changed due to the end of daylight savings, not because Google actually did anything to resolve the issue. So do you recommend I just wait until October for daylight savings to start again and then start the process to get it fixed all over again? Just be have the issue ignored again? Unbelievable.

Muddi
Community Specialist
Community Specialist

Hey SRK86,

 

My apologies for the delays. I understand how you feel. Rest assured that the team was able to track the issue and still look into it. Also, this is an isolated issue and it is best to send feedback while the issue is ongoing so we can check the crash logs on your device.

 

Thanks for understanding.

 

Cheers,

Muddi

SRK86
Community Member

It absolutely is not an issue isolated to my device. I have multiple Google device in my house, Pixel phones, Nest devices, Chromecast etc and it happens on all of them. It also happens on Maps using Android Auto in the car - when you put the address in it loads the time in AEDT.

I absolutely did report the issue when daylight savings was still on, back in February and raised it several times since. This issue occurs 6 months of the year and has been ongoing for a couple of years. 

I absolutely do not have understanding for a company as big as Google with so many resources, being unwilling to take action to fix long ongoing issues.

It is clearly an issue with the way the timezone is loaded for my address and not an issue with my device.

My issue is a bit different in that the time displayed on my Bedroom Hub, is 2 hours off.  When I ask Google "what time is it and it gives me the correct time.  But my Max in my office shows the correct time.  I also have Alexa Shows around and they all have the correct time.  You would expect them to all be off or none.  

MplsCustomer
Bronze
Bronze

@Muddi 

Is Google simply unwilling to correct the timezone error in its address database for this customer's address?

Muddi
Community Specialist
Community Specialist

Hey SRK86,

 

We understand and thank you for the feedback. I am more than happy to forward this concern to the team as long as the issue is ongoing so we can further investigate it. We need to check the crash logs on your device. For us to do that, we need feedback from you on your device while the issue is happening..

 

@MplsCustomer: We'd love to help. In order for us to address the issue - we need feedback from users device while the issue is ongoing.

 

Cheers,

Muddi

SRK86
Community Member

I have already had the issue assessed, while the fault was occurring, by Google tech support. They determined it was not an issue with the device and to report the issue here. They also said they would raise the issue internally for engineers to assess and for the database to be amended. Nothing happened, daylight savings ended for the year and now you are saying 'problem solved'. 

It certainly isn't solved, just postponed till October when Daylight Savings starts up again! 

There are no crash logs as there isn't a device issue! 

Muddi
Community Specialist
Community Specialist

Hey SRK86,

 

I appreciate all the information. To confirm, do you have a case ID so I can check if I can get any information about the reported issue. As well as the progress of bugs if there are any.

 

Looking forward to your response.

 

Cheers,

Muddi

Jake
Community Specialist
Community Specialist

Hey all,

 

Sorry for the late reply. I wanted to follow up and see I could be of any help? Please let me know if you have any questions from here, as I would be happy to take a closer look.

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey all,

 

I wanted to check in and see if you are still in need of any help with your device? Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey all,


I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity.

 

Best regards,

Jake

niceguy6422
Community Member

My issue is a bit different in that the time displayed on my Bedroom Hub, is 2 hours off.  When I ask Google "what time is it and it gives me the correct time.  But my Max in my office shows the correct time.  I also have Alexa Shows around and they all have the correct time.  You would expect them to all be off or none. 

totostache
Community Member

I am facing the same issue. I moved recently, updated the address on Google home. But my timezone has not been updated on my Google nest...

Muddi
Community Specialist
Community Specialist

Hey totostache,

 

To confirm, did you reboot your device after updating the address from the Google Home app? If yes, please proceed with resetting your Google Nest Hub by pressing and holding both volume buttons together, at the back of the Nest Hub, for about 10 seconds. You'll hear your Google Assistant confirm that it's resetting the Nest Hub.

 

Let me know if that works,

 

Cheers,

Muddi

totostache
Community Member

reboot didn't work.

Reset worked. A bit overkill for a change of timezone, but it worked for me.

Muddi
Community Specialist
Community Specialist

Hey totostache,

 

I appreciate the update. It's nice to know that your device has the right timezone now. Let's keep on monitoring your device and see if there are any changes in behavior. It is best if we can get feedback while the issue is ongoing, so we can further check what's going on with the device. I will keep this thread open for a while - please feel free to update us in case anyone experience the issue again.

 

Cheers,

Muddi

Kyr42
Community Member

Have the same problem with my nest hub: moved to another country and now my device shows wrong time.

It's little bit strange that Google doesn't know about different time zones

😞

CheetoNolli
Community Member

My hub is doing the same thing. What time is off by 1 hour. I have already power cycled the device and did a factory reset and re-added it to my account with no luck... 

coszam
Community Member

Hi guys, 

I had the same issue. Here is how I solved it:

The context: I moved to another country which was in a -1 hr.

When setting up my Nest Hub in the new country (Germany) I just created a new home, but didn't remove the old home - I just figured I'll leave it be in the app -> this resulted in the Nest Hub keeping my old time displayed (even though for the new home I entered the new address).

 

Solution:

- removed my current address of the home (the new one)

- removed the device from the OLD home list

- re-added my new address for my new home

 

And now I have the correct time (time-zone) on my Nest Hub

 

 

 

 

jd_2022
Community Member

I didn't change time-zones, just locations, but my Nest Hub Max thinks I changed time-zones...

Princesss
Community Specialist
Community Specialist

Hi everyone, 

 

Thanks for visiting the Community.

 

I appreciate everyone who shared some steps on what they did to change its settings. For those who are still experiencing the same issue, please provide the following info so I can forward it to the team:

 

  • Google Nest speakers that are affected
  • City and Country
  • Cast firmware version
  • How many hours of delay are you experiencing

Let's also try the steps provided by @coszam and let us know if there are any changes by responding to this thread.

 

Best,

Princess

Princesss
Community Specialist
Community Specialist

Hi everyone,

 

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess

None of the solutions seemed to work for me....HOWEVER, all of a sudden a few days later, it reverted back to the correct time. It's just REALLY weird that all of this was essentially prompted by a change in internet network....

Hi Mike_in_Ottawa,

 

Thanks for letting us know about this. It looks like there are settings from your old router that affected the time. Glad to know that it's already working good. Please keep on monitoring it and let us know if you notice any changes.

 

For the meantime, I'll consider this post as complete and will lock the thread in 24 hours. Feel free to start a new thread if you need assistance with your Google Nest speakers.

 

Best,

Princess

Princess,

I really wouldn't consider this issue closed.  Do you know of a way to fix Google's time-zone database or at least which team would be responsible for it?  I live on the edge of two time-zones and my Google Nest Hub Max is showing the incorrect time-zone.  The Nest Hub Max is working just fine, but the time is in EST vs. CST as it should be for my address.  All homes in my county should be on the same time-zone and that should be easy for Google to derive.  Any help you could provide would be greatly appreciated.

@Princesss 

I suggest Google Nest should only consider this post as complete when it does the following:

A) Provides an easy way for customers to get Google's database corrected when its database contains the wrong time zone for an address.  (Currently, there is no way for customers to do that, and in none of the posts in this forum has Google corrected its database.)

B) Provides a way for customers to manually update their time zone in cases where they live on the edge of a time zone or cannot get Google to correct its database.

Hi there

This behaviour has only started in the past week or so. Our Google Nest Hub displays the weather conditions adjacent to the time display. Each morning in the past few days it displays a double hyphen, in other words, is not displaying. If  I turn the power off and then back on for a minute or two, after rebooting it displays. Also if it’s not displaying and I open my Google Home app on my iPhone and tap Kitchen Display it immediately displays on the Hub. It’s remains displaying till the next morning and then it doesn’t. I’ve also checked to see if I can update the firmware on the Hub manually but can’t see it anywhere in any settings. 
Any help appreciated. 

@Conmore 

This is an admittted defect introduced--apparently--by the latest firmware version.  Google Nest says they're trying to fix it, but as of today it is still not fixed.  See this thread:

https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Weather-data-on-2-Nest-Hub-fullscreen-c...

Princesss
Community Specialist
Community Specialist

Hi everyone, 

 

Thanks for reaching out.

 

I appreciate all your help @MplsCustomer.

 

@Conmore, sorry to hear about this experience. Let's go ahead and follow the steps on this main thread for updates.

 

Best,

Princess