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Two White Dots on Nest Speaker

Community Member

I am getting 2 white dots on my Nest Audio speaker. I cannot, connect, reboot or factory reset. I am using the original power adapter and cable. Any assistance would be appreciated. 


Platinum Product Expert
Platinum Product Expert

Try these steps:

  1. Unplug the power cable from your speaker. Wait for 10 seconds. Plug it back in, and wait until all 4 lights on the top illuminate.
  2. Repeat step 1, 10 more times (so 11 times in total).
  3. After you plug your speaker back in the final time, you'll need to wait a few moments for the device to reset. It will announce 'Welcome to Google Home. To get started, download the Google Home app on a phone or tablet,' to let you know that it’s ready for setup.

This did not work, but it also sounds like we are talking about different devices. My device is the taller, rectangular Google speaker, not the smaller round one. 

Community Specialist
Community Specialist

Hey TomHarriman,


Thanks for sharing details about the issue here. I appreciate @David_K for helping. 


I understand how it feels to not have a working device when needed. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.




Form submitted.

Community Specialist
Community Specialist

Hello TomHarriman,


We got your form — we'd suggest keeping track of your inbox as our team will be emailing you soon for more details. Also, please be advised that this thread will be locked after 24 hours.