Unable to speak through the nest camera (NOT the DOORBELL)

[Jeffro]

I have a number of nest camera's (NC1102ES) all of which are plugged in and don't need or operate on a battery.  Note, this in not a doorbell issue.  I am unable to speak through my cameras even though it plays the chime indicating a voice is about to come through the speaker when I press the microphone icon on the bottom of my screen.  No sound other than the chime is heard.  My voice does dot come through.  Anyone have an answer because all the responses on all the other threads are from people providing answers to doorbell issues which this has nothing to do with the the doorbell.   

[MplsCustomer]

@Jeffro 

We have iPhones, but if your Android phone is a Samsung phone, this seems to be a known and unresolved issue with Samsung phones:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Talk-amp-Listen-volume-issues-with-Sams...

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Nest-camera-no-sound-on-my-android/m-p/...

https://www.googlenestcommunity.com/t5/Apps-Account/Talk-and-Listen-not-working-on-Samsung-Phone-Ver...
(This post has multiple links to other posts.)

https://www.reviewgeek.com/108095/samsung-phone-owners-impacted-by-major-nest-doorbell-and-camera-bu...

[Jeffro]

Thank you MPLS.  Finally, an answer.  Ofcourse, I have a Samsung phone so that makes sense even though it doesn't make sense.  I will have my daughter try her iphone and see if it works for her.  Thanks again.

[Jeffro]

The issue is 100% it being a Samsung phone.  Tested it by speaking through the Google Nest Cameras with my daughters iphone and it worked perfectly.  Unfortunately, I do not want to buy an iphone and there is no known fix for it through Samsung.  I tried all the supposed fixes and software upgrades but nothing helps.  Maybe a newer version Samsung phone might work but there's nothing wrong with my phone so I guess I have to buy a different brand of home camera system not affiliated with Google or Nest.    

[dynamicdeb1]

This is my issue as well. I have a patient on the other end in front of camera. Can't speak to them. I even paid google home $62. For upgrade ,as I thought problem was me. Still can't speak to my patient. Counter productive to my needs. Can't keep paying more for nothing.🤷

[Jeffro]

The issue is 100% it being a Samsung phone.  Tested it by speaking through the Google Nest Cameras with my daughters iphone and it worked perfectly.  Unfortunately, I do not want to buy an iphone and there is no known fix for it through Samsung.  I tried all the supposed fixes and software upgrades but nothing helps.  Maybe a newer version Samsung phone might work but there's nothing wrong with my phone so I guess I have to buy a different brand of home camera system not affiliated with Google or Nest. 

[Jake]

Hey all,

Sorry for the late reply. I wanted to follow up and see if you are still in need of any help? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[Jake]

Hey all,

I wanted to check in and see if you are still in need of any help with your device? Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

[Jeffro]

Jake, my Samsung phone still will not allow me to speak through my nest cameras.  My daughter is capable of speaking through the cameras using her iphone but it won't work with an android, specifically a Samsung phone.  Do you know a workaround so I don't have to buy an iphone?  

[Jake]

Hey Jeffro,

I am sorry to hear you are still having trouble with the device not speaking through the doorbell. I know this is not an ideal situation. I did find an article that has some troubleshooting steps that could be of help. Please let me know if that does, or if you have any questions from here.

Best regards,

Jake

[Jake]

Hey Jeffro,

I wanted to check in with you, and see if the article was of any help? Please let me know if you have any questions from here, as I would be happy to take a closer look and assist.

Best regards,

Jake

[Jeffro]

No Jake.  It did not help.  The Nest Cameras, (not the doorbell) are not compatible to speak through using Samsung android phones or at least my older model Samsung Note   It's an issue that no one has been able to resolve.  It only works if I were to buy an iphone which I am not going to do.   

[Jake]

Hey Jeffro,

I am truly sorry for the trouble and frustration that you are having with the device. I understand that is not the most ideal situation, and I am more than happy to assist. Since you have exhausted all troubleshooting steps, I would like to escalate this to a higher team.

If you could please fill out this form, our Team would then be in contact with you for additional support. Please let me know if you have any questions from here as well.

Best regards,
Jake

[Jake]

Hey Jeffro,

I wanted to follow up with you, and ensure you are in contact with our Team. I am showing a case has been created. Please let me know if you have any trouble seeing the email from our Team from here, as I would be happy to review.

Best regards,

Jake

[Jeffro]

No one has responded yet.  I filled out the form as you requested.  Thank you.

[Jake]

Hey Jeffro,

I am sorry to hear you have not heard from our Team yet. I wanted to check in with you, and provide you with your Case ID to ensure you are able to find the email from our Team. Please let me know if you are still not seeing the email, as I would be happy to review, and check in.

Case ID: 5-6677000032917

Best regards,

Jake

[Jeffro]

Jake, I have been asking for a fix for this issue for over 5 months.  NO ONE has responded or offered any solutions for this issue even though people misinterpret my problem because they don't read the details of the issue.  It's great you have a case ID but what do you expect me to do with it?  There's been no response offering a solution.  Is there a place I'm supposed to go to read a response regarding  Case ID: 5-6677000032917?   

[Jake]

Hey Jeffro,

I am sorry to hear the issue is still present. The Case ID is used by our Team to review your issue. Are you seeing an email from our Team with more details? If you are, I would recommend replying to our Team via the email. They would be able to assist further with the issue, and ensure you are good to go. 

Best regards,

Jake

[Jeffro]

Also, if you go to the link this woman Ressa recommended,  it just takes me back to the very basic help feature and doesn't offer any solutions for my issue.  It's like starting completely over again and only offers help options with nothing that matches my issue.  This is one big waste of time!!!   I really don't know why I asked for help from this site because no one offers any.  

[Jeffro]

Jake, I just received this email and unfortunately, it's just more of the same.  Everyone just pushes this issue off onto someone else.   

Hello Jeff,

Thanks for reaching out to the Google Nest Customer Care Team.

My name is Ressa, one of the senior specialists for the Google Home Support Team. Your case has been consulted to us. Apologies for the delayed response due to the high volume of cases we're handling.

Sorry to hear that you’re having issues with the Talk and Listen feature on your Nest Camera and Phone. Just a quick heads up that my expertise is with Google Home speakers. To further assist you with Nest products, I highly suggest contacting them. You can click on this link: https://nest.com/choose-your-country/prechatform

Or you can reach them via phone: 1‑855‑469‑6378

For your reference your case number is 5-6677000032917. If you need more help, you can contact us again and reference this case number or reply to this email to reopen your case.

Have a new question? There are lots of ways to get back in touch with us below.

Thank you,

Ressa

[Jake]

Hey Jeffro,

I am sorry for the trouble you are running into. I know this is not an ideal situation. Are you in contact with our Team via email? They would be able to provide you with further support from here, and ensure everything is working properly. Let me know if you have any trouble seeing the email from our Team.

Best regards,

Jake

[Jeffro]

No Jake!!!     Why can't you understand what I've told you?  There is no communication, no email responses and no fix offered by anyone.  You keep coming back and responding with the same stuff for months and no one is assisting or has a fix.  This has been a complete waste of my time.  The only thing I received was an email with a canned response that included a  link that took me back to the same help pages that didn't help me the first time they were given to me 6 months ago.  Please don't respond anymore unless you have a fix to my issue.  Thanks!  

[Jake]

Hey Jeffro,

I am sorry for the trouble. If you are not seeing an email from our Team, I would recommend contacting our Support Team from here. They would be able to review your case number (5-6677000032917) and provide you with further details on the issue. 

Best regards,

Jake

[Jeffro]

Jake, how many times do I have to tell you.  I did get an email from your team that gives no fix and just refers me to a link that answers general questions about general problems, none of which are suitable for my issue.  I've sent copies of the email 2 times and you can easily see it in this thread but I'll include it a 3rd time. 

Hello Jeff,

Thanks for reaching out to the Google Nest Customer Care Team.

My name is Ressa, one of the senior specialists for the Google Home Support Team. Your case has been consulted to us. Apologies for the delayed response due to the high volume of cases we're handling. 

Sorry to hear that you’re having issues with the Talk and Listen feature on your Nest Camera and Phone. Just a quick heads up that my expertise is with Google Home speakers. To further assist you with Nest products, I highly suggest contacting them. You can click on this link: https://nest.com/choose-your-country/prechatform

Or you can reach them via phone: 1‑855‑469‑6378

For your reference your case number is 5-6677000032917. If you need more help, you can contact us again and reference this case number or reply to this email to reopen your case.

Have a new question? There are lots of ways to get back in touch with us below.

Thank you,
Ressa

[Jake]

Hey Jeffro,

It looks like we received your filled out form, and we have passed this on to the correct team where they will be reaching out to you about your issue. I'm going to go ahead and lock this thread.

Best regards,

Jake

[Jeffro]

Jake, I just received this email and unfortunately, it's just more of the same.  Everyone just pushes this issue off onto someone else.    

Hello Jeff,

Thanks for reaching out to the Google Nest Customer Care Team.

My name is Ressa, one of the senior specialists for the Google Home Support Team. Your case has been consulted to us. Apologies for the delayed response due to the high volume of cases we're handling. 

Sorry to hear that you’re having issues with the Talk and Listen feature on your Nest Camera and Phone. Just a quick heads up that my expertise is with Google Home speakers. To further assist you with Nest products, I highly suggest contacting them. You can click on this link: https://nest.com/choose-your-country/prechatform

Or you can reach them via phone: 1‑855‑469‑6378

For your reference your case number is 5-6677000032917. If you need more help, you can contact us again and reference this case number or reply to this email to reopen your case.

Have a new question? There are lots of ways to get back in touch with us below.

Thank you,
Ressa