11-14-2023 07:37 AM
Although I can control my devices from the home app, when I voice command either of my two Google minis, the response is "there was an unknown error with the {device.name}". I've tried all the recommended solutions except for uninstalling and reinstalling the app, which I really don't want to do since I've got routine set up and I don't want to clobber them for no good reason. Everything was working fine and then all of a sudden it wasn't. And I don't recall making any changes that would have brought upon this bad behavior. Any suggestions would be appreciated.
Answered! Go to the Recommended Answer.
11-15-2023 10:33 AM
Hi everyone,
I know how it feels when something isn’t working the way it should. Let’s troubleshoot your devices.
Let me know how it goes.
Regards,
Alex
11-14-2023 12:43 PM
i am dealing with the same issue. i have rebooted the router twice but still the same.
Also when you use the google assistance app to command devices via text it seems to work but not the verbal commands to the google minis
11-14-2023 08:11 PM
I am still having the same issue. I keep getting “unknown issue …” with whatever I have linked to google via Smart Life.
many suggestions would be appreciated.
11-15-2023 10:33 AM
Hi everyone,
I know how it feels when something isn’t working the way it should. Let’s troubleshoot your devices.
Let me know how it goes.
Regards,
Alex
11-16-2023 12:32 PM
This actually worked! I had to rest all of the Google devices to factory settings allowed the Smart Life devices and connect!!
11-17-2023 11:25 PM
Działa!
11-18-2023 11:14 AM
Hi folks,
I’m glad everything is working now. Give us a shout if something comes up—you know where to find us.
Regards,
Juni