Unresponsive Google nest home

[Vixter]

Black screen of doom. Can't get my nest hub to turn on, wake up or respond. Tried to factory reset still nothing.... 

[Alex_S]

Hi Vixter,

I’m sorry to hear about what happened on your Google Nest Hub. Let’s further look into it. A few questions: are you still using the official power cable that came with your Google Nest Hub? Is it plugged into a wall outlet or surge protector? Is there a loading screen whenever you try to unplug and plug back in its power cord, or it’s totally dead?

I’ll look forward to your response.

Regards,
Alex

[Vixter]

Hi yes it's the original cable and plug. Directly into wall outlet. No loading screen just completely dead. Victoria 

[Alex_S]

Hey Victoria,

Our team would like to take a look at this. Kindly fill out this form and let us know once you're done.

Best,
Alex

[Vixter]

I've filled in and submitted the form. Victoria 

[Princesss]

Hey there,

Thanks — we got your form and we've escalated it over to our higher level of support for further review. Please keep an eye on your inbox as someone will get back in touch with you soon. 

Best,

Princess