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Up until the last couple of days I could instruct my mini nest to “sleep in 20 minutes” not working

Triggy
Community Member

Up until the last couple of days I could instruct my mini nest to “sleep in 20 minutes” and 20 minutes later is would stop. But now it although it acknowledges the command, it keeps on playing after the time period. I have tried saying “stop in 20 minutes”  as well as specifying an actual time, but all to no avail. 

 

This has been an issue for a number of weeks which has been recognised by Google. How long will it take to get a fix?

 

Very disappointed with the responce time.

7 REPLIES 7

Gogeek
Community Member

Completely agree. This has been an issue for weeks and Google has acknowledged the bug. Their response so far has been to lock all threads raising this issue to try and stop people from complaining. Pathetic Google... truly pathetic 

Levo61
Community Member

Yes I’m having the same problem, tried resetting did not work.

Kadven
Silver Product Expert
Silver Product Expert

Hundreds of people have already reported this. There are many, many threads about it. Google have at times been merging new threads reporting this bug with one of the originals which has been locked. It affects all google sound devices.

It may have coincided with firmware release 324896, but as users we are only guessing. Google will not say other than they are aware of the bug.

Consequently a fix is awaited. When, nobody knows and google have not given a fix date only that they are looking into it.

The nearest thing that can be done is not a solution so not perfect but a kind of temporary workaround as follows.

Create a Routine on the Google Home app with a single action command of 'Stop Playing'. Additionally create a starter on that routine for when you want the routine to action of a set time of day, e.g. for instance at 23:00 or of course whatever time would be more suitable. Then the music or sleep sounds will stop when the routine activates at that set time every day or night. Not perfect but the best you can do until this very annoying bug is fixed.

Alternatively create this type of routine
Create a 'Personal' routine, (Note this does not work with 'Household' routines)
Give it an activation keyword of something like 'Thirty' as an example.
Click on 'Add Action'
At the bottom you will see the option of 'Delay start', click on this
Enter the time to delay as 30 minutes
After this you will then see an entry for 'After 30 min'
Add an action after that entry of just 'Stop playing'
If you want an audio response to confirm that the routine will be actioned simply enter an Announcement command BEFORE the 'After 30 min' line of 'Stopping in 30 minutes'.
Then when you say 'hey google thirty' it should respond with 'Stopping in 30 minutes' and 30 minutes later the music will stop. A bit fiddly but it does work.

 

CopleyScott
Community Member

Almost a month and still no fix from Google techs.  But you can be sure that this thread will be locked any minute now.

Dan_A
Community Specialist
Community Specialist

Hi folks,

 

I hope everyone is doing well. We're happy to confirm that we've rolled out a fix for this behavior. Are you still experiencing the Sleep Timer feature issue? We would like to know so we can follow up with the team.

 

Looking forward to your responses.
 

Best,

Dan

Dan_A
Community Specialist
Community Specialist

Hey there,

 

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

 

Regards,

Dan

Dan_A
Community Specialist
Community Specialist

Hello everyone,

 

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

 

Cheers,

Dan