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VPN Issues

thadrew87x2
Community Member

Hello! This is my first time here, and I have an interesting issue that I am having a hard time researching.

I live in Guam, and when I first received my Nest Audio I learned that (even though it works on my phone) Apple music is not supported in my location.

So, I installed a VPN set up stateside on my router behind my google wifi, and it solved the problem. Everything was good to go for two weeks or so.

Yesterday we had an internet outage (not uncommon here, and not the first time since installing the VPN) and since the restoration my Nest Audio recognizes my location as Guam and says I can't play apple music.

My IP address is in Seattle, everything else works as it did before, my Disney+ wouldn't work if it recognized I was in Guam, also if I go to my Google Home app it will let me play Apple music through it, it's just that the speaker somehow still knows I'm in Guam and tells me no when I use the voice features.

It's so strange, I don't understand the issue.

I've restarted my modem, my router, my google wifi, uninstalled and reinstalled the Nest Audio, I've even changed VPN servers. I'm lost at what to do.

It's not a huge deal, I can just play Apple music through google home or just a bluetooth connection with my phone, but using the voice features were nice. Also now my kids can't just play music on it when I am not around. Any help would be appreciated, thank you!

1 Recommended Answer

Muddi
Community Specialist
Community Specialist

Hey thadrew87x2,

 

Thanks for bringing this up. Apologize for the late response,

 

I understand how you love listening to Apple Music from your Google Nest Audio. Please note that Apple Music on a Google Nest speaker or display is available only in Australia, Canada, France, Germany, India, Japan, Mexico, South Korea, the United Kingdom, and the United States. We don't recommend using a VPN as it may also affect other features on your Google Nest Audio.


As to when it will be available in other countries, I'm afraid we don't have news to share. We're working on bringing the experience to other countries in the future and we'll surely keep this Community page posted for updates.

 

Cheers,

Muddi

View Recommended Answer in original post

4 REPLIES 4

Muddi
Community Specialist
Community Specialist

Hey thadrew87x2,

 

Thanks for bringing this up. Apologize for the late response,

 

I understand how you love listening to Apple Music from your Google Nest Audio. Please note that Apple Music on a Google Nest speaker or display is available only in Australia, Canada, France, Germany, India, Japan, Mexico, South Korea, the United Kingdom, and the United States. We don't recommend using a VPN as it may also affect other features on your Google Nest Audio.


As to when it will be available in other countries, I'm afraid we don't have news to share. We're working on bringing the experience to other countries in the future and we'll surely keep this Community page posted for updates.

 

Cheers,

Muddi

Muddi
Community Specialist
Community Specialist

Hey thadrew87x2,

 

Just wanted to check if you have additional questions or concerns about your Google Nest Audio? Feel free to respond on this thread, and the community will be glad to help.

 

Cheers,

Muddi

Jake
Community Specialist
Community Specialist

Hey thadrew87x2,


I wanted to check in and ensure you are good to go. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity. 

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey thadrew87x2,


It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake