12-02-2023 09:51 PM - edited 12-02-2023 09:52 PM
Hello -
I setup my new Hub Max tonight and everything is connected and working fine except for Disney+. Hulu, & paramount plus. All other features work great. You Tube and Netflix show up in my video apps but Disney, Hulu, & paramount+ do not. I checked my google home and GA apps and all are linked (except for Disney+ which I unlinked and tried to re-link). Disney+ now will not even link to my GA and gives me an error to try again later.
Since all other features are connected and working fine, I really do not want to factory reset and setup again. Are there any other options to get these missing apps to show up on my Hub Max?
Thanks for the help!
DD
12-14-2023 12:45 PM
Hi D_Dault,
Thanks for reaching out and letting us know about your Google Nest Hub Max app issue. We'll work together to identify the cause of the problem and find a solution.
You can refresh your devices and observe if it makes a difference. First, reboot your Wi-Fi router, and once the network is back up, do the same thing to your Google Nest Hub Max.
Regards,
Juni
12-19-2023 06:07 AM
Hi I am having the same issue. I did a factory restart and still no video apps.!
12-20-2023 08:44 AM
Hello Breeu2010,
Apologies for this. Could you please provide the cast firmware version of your speakers?
To check which firmware version you're on, follow these steps:
Looking forward to your response.
Best,
Princess
12-20-2023 01:13 PM
Hi I checked it’s
firmware:
System firmware version: 14.20230831.4.72 Cast firmware: 3.71.387262
the display is the following: fuchsia version is listed
12-23-2023 11:37 AM
Hello Breeu2010,
I just want to check in-- have you had the chance to fill out the form? Let us know once you're done with it so we can right away.
Best,
Princess
12-21-2023 08:43 AM
Hey there,
We appreciate all your efforts. We'd be happy to take a look into this for you. Please fill out our Contact Us Form with all the needed information then let me know once done.
Best,
Princess
12-23-2023 01:10 PM
Submitted
01-03-2024 06:18 AM
Hi there,
Thanks — we got your form and we've escalated it over to our higher level of support for further review. Please keep an eye on your inbox as someone will get back in touch with you soon.
Best,
Princess