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there was a glitch/something went wrong

dpd
Community Member

Hello. When is google going to resolve the 'there was a glitch/something went wrong' issue? There are multiple conversations going back several years about this issue but all appear to have been closed and none has a solution, other than variations on the 'turn it off and back on again' theme.

6 REPLIES 6

Princesss
Community Specialist
Community Specialist

Hi dpd,

 

Thanks for posting in the Community.

 

We're sorry to hear that you're experiencing this with your Google Nest speaker. Could you please tell us what are the steps you've tried? Also, how many Google Nest speakers are set up in your network? Does it happen on all of the speakers? We'd love to know more about it so we can try some steps.

 

Best,

Princess

dpd
Community Member

Hi Princess. I don't think I have anything to add that you don't know already. I have Home, Mini, Hub Max and Home Max devices in my network. At some time, every one of them will respond with 'there was a glitch/something went wrong'. There is no pattern to the problem, which can occur at any time on any device. It is very common for a device in another room to respond with 'there was a glitch/something went wrong' when it is not the target device for a voice command. Sometimes more than one device will respond in this way at the same time, especially when using a speaker group. My wifi network is established, up-to-date and reliable. Mobile phones, tablets, laptops and TVs all work without any issues, only the google devices struggle. I don't think wifi is the issue. I've tried all the usual solutions many times over: rebooting, resetting, removing from network, deleting speaker groups and rebooting the router. I'm sure you know better than most that all of these issues are relatively recent and didn't occur until the last couple of years but now seem to be affecting very large numbers of nest users on mutiple devices. It's unlikely that all nest hardware has failed at the same time, so it's fairly clear that the negative issues are firmware/software related. What do you suggest?

Princesss
Community Specialist
Community Specialist

Hey there,

 

Thanks for responding. Do you happen to know if your network connects to IPV6? I would also recommend checking these settings on your network.

 

  • Channel interference (channel congestion from too many devices, optimal channels for 2.4GHz is 1,6, or 11)
  • UPnP should be enabled.
  • AP Isolation disabled.
  • Make sure a VPN or Proxy Server is not configured on the network.
  • Confirm distance between router, setup device and Google Home are optimal.
  • MAC Filtering should not be enabled on the router.


Preferred DNS settings

 

  • 8.8.8.8
  • 8.8.4.4
  • Ports that should be open.
  • Outgoing UDP Multicast on port 1900 and 5353
  • Incoming UDP Unicast on arbitrary ports > 53 and 123
  • Outgoing HTTP on port 8008, 8009, 80 and 443

Let me know how it goes.

 

Best,

Princess

Carls08
Community Member

Having the same issue here for weeks now & it has gotten beyond annoying. It's only happening with 1 of my devices which I've had for almost a year. It's in the exact same spot/distance from router as it has always been & nothing else has changed. This needs sorting & quickly! 

Princesss
Community Specialist
Community Specialist

Hi Carls,

 

We appreciate all your efforts. We'd be happy to take a look into this for you. Please fill out our Contact Us Form with all the needed information then let me know once done.

 

Best,

Princess

Princesss
Community Specialist
Community Specialist

Hello there,

 

I just want to follow up-- have you had the chance to fill out the form? Please let us know once you're done so we can check it right away.

 

Best,

Princess