11-21-2023 09:13 AM
Hello. When is google going to resolve the 'there was a glitch/something went wrong' issue? There are multiple conversations going back several years about this issue but all appear to have been closed and none has a solution, other than variations on the 'turn it off and back on again' theme.
12-05-2023 07:55 AM
Hi dpd,
Thanks for posting in the Community.
We're sorry to hear that you're experiencing this with your Google Nest speaker. Could you please tell us what are the steps you've tried? Also, how many Google Nest speakers are set up in your network? Does it happen on all of the speakers? We'd love to know more about it so we can try some steps.
Best,
Princess
12-06-2023 08:26 AM
Hi Princess. I don't think I have anything to add that you don't know already. I have Home, Mini, Hub Max and Home Max devices in my network. At some time, every one of them will respond with 'there was a glitch/something went wrong'. There is no pattern to the problem, which can occur at any time on any device. It is very common for a device in another room to respond with 'there was a glitch/something went wrong' when it is not the target device for a voice command. Sometimes more than one device will respond in this way at the same time, especially when using a speaker group. My wifi network is established, up-to-date and reliable. Mobile phones, tablets, laptops and TVs all work without any issues, only the google devices struggle. I don't think wifi is the issue. I've tried all the usual solutions many times over: rebooting, resetting, removing from network, deleting speaker groups and rebooting the router. I'm sure you know better than most that all of these issues are relatively recent and didn't occur until the last couple of years but now seem to be affecting very large numbers of nest users on mutiple devices. It's unlikely that all nest hardware has failed at the same time, so it's fairly clear that the negative issues are firmware/software related. What do you suggest?
12-07-2023 09:46 AM
Hey there,
Thanks for responding. Do you happen to know if your network connects to IPV6? I would also recommend checking these settings on your network.
Preferred DNS settings
Let me know how it goes.
Best,
Princess
12-15-2023 10:58 AM
Having the same issue here for weeks now & it has gotten beyond annoying. It's only happening with 1 of my devices which I've had for almost a year. It's in the exact same spot/distance from router as it has always been & nothing else has changed. This needs sorting & quickly!
12-20-2023 10:49 AM
Hi Carls,
We appreciate all your efforts. We'd be happy to take a look into this for you. Please fill out our Contact Us Form with all the needed information then let me know once done.
Best,
Princess
01-03-2024 06:35 AM
Hello there,
I just want to follow up-- have you had the chance to fill out the form? Please let us know once you're done so we can check it right away.
Best,
Princess