Video Apps linked to GA app not showing up on new Hub Max

[D_Dault]

Hello - 

I setup my new Hub Max tonight and everything is connected and working fine except for Disney+. Hulu, & paramount plus. All other features work great. You Tube and Netflix show up in my video apps but Disney, Hulu, & paramount+ do not. I checked my google home and GA apps and all are linked (except for Disney+ which I unlinked and tried to re-link). Disney+ now will not even link to my GA and gives me an error to try again later. 

Since all other features are connected and working fine, I really do not want to factory reset and setup again. Are there any other options to get these missing apps to show up on my Hub Max? 

Thanks for the help! 

DD

[Juni]

Hi D_Dault,

Thanks for reaching out and letting us know about your Google Nest Hub Max app issue. We'll work together to identify the cause of the problem and find a solution. 

You can refresh your devices and observe if it makes a difference. First, reboot your Wi-Fi router, and once the network is back up, do the same thing to your Google Nest Hub Max.

Regards,

Juni

[Breeu2010]

Hi I am having the same issue. I did a factory restart and still no video apps.!

[Princesss]

Hello Breeu2010,

Apologies for this. Could you please provide the cast firmware version of your speakers? 

Check the firmware version of your speaker or display

To check which firmware version you're on, follow these steps:

1. Open the Google Home app .
2. Tap and hold your device's tile.
3. Tap Settings Device information.
4. Under "Technical information," check for Cast firmware: "X.XXX.XXXXX." If the device is on Fuchsia, check for System firmware version: "X.XXXXXXXX.X.XXXXXXX".

Check the version on your Nest display

1. Swipe up from the bottom of the display screen.
2. Tap Settings About device. You should find your "Cast firmware version."
   • For Nest Hub (1st gen) and Nest Hub Max: If “Fuchsia Version” is also listed, this means your device runs Fuchsia.

Looking forward to your response.

Best,

Princess

[Breeu2010]

Hi I checked it’s 

firmware:

System firmware version: 14.20230831.4.72
Cast firmware: 3.71.387262

the display is the following: fuchsia version is listed 

[Princesss]

Hello Breeu2010,

I just want to check in-- have you had the chance to fill out the form? Let us know once you're done with it so we can right away.

Best,

Princess

[Princesss]

Hey there,

We appreciate all your efforts. We'd be happy to take a look into this for you. Please fill out our Contact Us Form with all the needed information then let me know once done.

Best,

Princess

[Breeu2010]

Submitted 

[Princesss]

Hi there,

Thanks — we got your form and we've escalated it over to our higher level of support for further review. Please keep an eye on your inbox as someone will get back in touch with you soon. 

Best,

Princess