Web screen display time on Google Nest hub

[Johnny_l]

Hi, I've seen that this has been asked before and the calls have been repeatedly closed without a complete and helpful solution.

I would love to know if we found a solution to the problem of returning to the home screen repeatedly while viewing recipes. The smart screen was initially issued for use on recipe and content sites as part of a convenient user experience when performing tasks and preparing food, which does not allow for delicate touches on the screen within a few days. The screen returns to the home screen and it is not possible to return to the last website opened after the unsolicited return of the device to the screen saver. Automatic setting is off, timeout setting after five minutes is also off. I have already carried out all the suggestions made to users by guides on the forum, in general I have also carried out several times and with more patience, resetting to factory settings, disconnecting from the outlet for five minutes, for forty minutes, I have also reinstalled the Google Home application. I implemented all the suggestions that were made, so I'm opening the topic again.. I saw that the previous one was using one of the long conversations on the topic to fill out some form and you closed the conversation for comments. In the bottom line, there is no effective solution to a very basic and unexplained problem that happens to everyone on this device. I would appreciate a reference or suggestions or a solution different from all the ones that have already been proposed and I have tried, is this problem at all solvable or did I just buy 3 devices for the home and they will not perform one of the most useful actions for which I bought these display devices?

Sincerely, Johnny

[ByronP]

HI Johnny_I,

Thank you for posting in the community. I apologize that you're experiencing troubles with the Web screen of your Google Nest Hub while viewing recipes. I understand how frustrating this can be. Especially if you did all the troubleshooting steps but it isn't working. I really appreciate the effort to try all the steps posted in the previous post. Just to make it clear, we occasionally do a bit of housekeeping to keep the conversations in our community fresh and relevant. This includes locking threads after a period of inactivity.

We are always looking for improvements, and all thoughts and experiences truly appreciate it. Please share your feedback to address this concern better and work on future updates.

Please do the following:

1. Open the Google Home app.
2. At the top right, tap your account.
3. Tap Feedback Tap the device you'd like to submit feedback for.
4. To display available emails, in the "From:" section, tap the arrow on the right. Select your email address.
5. In the feedback summary, write a brief description of your issue.
6. Be sure to check the box for screenshots and system logs.
7. To submit feedback, at the top right corner, tap Send.

Let me know if you have any further questions.

Regards,

Byron

[Johnny_l]

Hi Byron and thanks for addressing my question. I have no problem sending more feedback, I already sent and did not receive any response and I did not see that an update was distributed that solves this problem. As I mentioned, I implemented all the solutions they tried to offer in the community and outside the community, they did not help simply because the fault is horizontal in the entire line of Nest's smart screens, it is probably not solvable at all, at least as far as I know or those surfing online in the latest software version.

I would be happy if it is possible to address the problem directly here.

Feedback, as I mentioned, as detailed and documented as possible, did not bring me any practical result or solution to this frustrating problem.

Thank you for your patience, I hope you can find a more effective solution for me and for all users. 

Thanks,

Johnny