When I STOP speakers, they pause.

[Gaz1]

When playing apple music or tune-in radio I ask the speaker to stop. Previously this stops the media 

Now it is pausing the media and the same media starts playing again after 5 minutes. 

Any ideas on why this is happening and how to fix?

[lswhk]

Want to know too.  We experience the same suitations. 

[Dan_A]

Hi folks,

@Gaz1, @lswhk, that's not the experience we want you to have so, let's check this out. What Nest speakers do you have? Do you remember the exact command you've given and the response?

To isolate further, try the see if the behavior persists on other music platforms and tell me how it goes.

Best,

Dan

[lswhk]

We have Google mini home and Google hub. However we experienced the problem from the Google mini for The time being.

We set up the Routine to play Radio (tune-in) every morning for over 3 years. However happened since last 2 weeks, when we want to stop the Radio (speak to the “Google mini speaker”: ok, Google stop!). It only pause for few minutes, then it plays again without any command!

can you help?

[Princesss]

Hey everyone,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.

Best,

Princess

[Gaz1]

The response asking to check the commands? I did see it but not clear on how useful this is. The commands are the same as they have boon for years.

[Dan_A]

Hi folks,

@Princesss, thanks for the help.

@Gaz1, @lswhk, I need you to do a sequential reboot to refresh the link between devices and your phone. Unplug the power cord of your router followed by your Nest speakers. Restarting your phone might also help. Re-plug all devices starting with your router and see what happens after you have it play music/radio. Try different types of music services to narrow things down.

Keep me posted.

Regards,

Dan

[Gaz1]

I did this on one of my speakers and no change. There has been a change to the core software.

Can you tell me what Google are doing to investigate the bugs in your data? Rather than get customers to jump through hoops with no effect, maybe Google could take responsibility for the issue and Investigete the issue.

We'll be asked to hit it with a hammer next.

[Dan_A]

Hi folks,

@Gaz1, we appreciate you taking the necessary steps ― it helps a lot in taking the next steps because what we need to do is to factory reset your Nest speaker. This will revert your speaker back to its default and original settings. Freshly setting it back up is the key. Depending on your device, click this link for the reset guide.

Thanks,

Dan

[lswhk]

Hi,

I did, to reboot and restart (my router, speaker and my phone).

LSWHK

[Dan_A]

Hello lswhk,

Thank you for doing the reboot. If I may, is it now working well? Are the behaviors of your Home Mini and Nest Hub good? If still the same then please click the link above for you to do the factory reset. You need to set them back up afterwards.

I appreciate the patience.

Best,

Dan

[robacarr]

Dan - I have reset my own devices multiple times following google's written guidance. My issues with the home mini persist - "Hmmm..soemthign went wrong. Try again in a few seconds." Not stopping music when I say, "Hey Google, stop playing." None of these things were happening two months ago despite flawless performance for the past two years.

[Dan_A]

Hi robacarr,

Thanks for doing the provided steps before posting. How far is your Home Mini from your router? What music platforms have you tried? If you could, try these commands instead: "Hey, Google! Stop music" and "Ok, Google, Stop music". Tell me how it goes.

Regards,

Dan

[Muddi]

Hi there,

How's it going with your devices? Let us know by updating this thread and the Community will be happy to lend a hand.

Cheers,

Muddi

[Muddi]

Hey folks,

We haven’t heard back, so I'll be locking this thread if we won't hear from you in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.

Cheers,

Muddi