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When past onwer takes of nest hub off thier google home but

Jose_
Community Member

How to fix when it says the past owner of the hub need to take it off thier google home and they do but still won't work 

5 REPLIES 5

KDusich
Community Member

Reset the device..?

MplsCustomer
Bronze
Bronze

@Jose_ 

The previous owner of the Nest Hub needs to "Remove" or "Forget" the device in the Google Home app while it is still on the previous owner's Wi-Fi, and then perform a factory reset.

https://support.google.com/googlenest/answer/11151047?hl=en#zippy=%2Cspeakers-and-displays

https://support.google.com/googlenest/answer/7170507?hl=en#zippy=%2Cif-your-speaker-or-display-is-cu...

Otherwise you may need to contact Google Nest Support to see if they can override their limitations on the device: https://support.google.com/googlenest/gethelp

Dan_A
Community Specialist
Community Specialist

Hi folks,
 

Thanks again for helping here, @MplsCustomer

@Jose_ and @KDusich, I hope you've got the answer you're looking for. If you're still in need of any assistance, feel free to let us know. 

 

Best,

Dan

Muddi
Community Specialist
Community Specialist

Hey there,

 

It's been some time since this thread was updated. Does anyone here need assistance?

 

Cheers,

Muddi

Muddi
Community Specialist
Community Specialist

Hi everyone,

 

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.
 

Cheers,

Muddi