10-27-2021 01:32 PM
Hi,
I play White noise for my baby to sleep to, and the Google nest has started cutting the sound on its own, after around one hour when I gave it instructions to play for 12 hours.
Any idea why this could be? It used to stay playing until I stopped it.
Thanks
11-12-2021 12:30 PM
Hello ClaireBG12,
Thank you for reaching out. I am sorry to hear that your white noise is suddenly stopping in the middle of the night, I understand how important this feature is to help with sleep. I would be more than happy to help look into this situation. First, I have some quick questions.
I appreciate your patience, I look forward to your response.
11-16-2021 12:24 PM
Hi there,
It's been a few days since we have heard from you. Just checking to see if you were able to see my response above. I look forward to your reply back, we're here to help!
11-16-2021 01:09 PM
12-02-2021 03:20 PM
Hello ClaireBG12,
Thank you for your patience! I am sorry to hear that you had to buy another device to resolve this issue. I'm going to go ahead and lock this thread.
Please feel free to create a new one if you have any other questions.
Best regards,
Garrett DS
12-03-2021 07:33 AM
Unfortunately, this has been an ongoing issue for google home devices for a long time. They "loop" every hour so there is a cutout in the white noise. This of course is if you are just saying something like play ambient noise or play white noise. If you cast from an "app" this doesn't happen.
We had to change out devices for white noise generation for just this reason. Alexa's work very well in this case.