Why aren't specialists doing their job?

[PaulW]

• I would like to know why Nest specialists aren't doing their jobs. Specialists will pop on and ask questions that have been answered repeatedly in response to other specialists. They rarely have any solutions other than restart your devices, etc. I just got a new Nest Mini and had two issues. Both issues were resolved by members. One thread had a duration of almost a year and then was just closed with no resolution.  I found one of the members suggestions worked for me, but was ignored by the specialist. I think managers and supervisors need to be monitoring these threads. This is not a good look for Google. 

[Azarco]

Hey PaulW,

We're sorry if you feel that way, we're trying to be as responsive as we can to all users who are reaching out to us. We also appreciate you in providing assistance to other users. Your feedback is important to us, if you need help with any of your Google Nest devices, feel free to submit another post and provide as many details as possible as I'll be locking this thread after 24 hours.
 

Thanks,

Alex