Why is the new Nest Hub UI so slow?

[abellaj]

Disclaimer: This thread was migrated from our previous version of the Google Nest Community.  You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community. 

Original Poster: aO

Since the last UI overhaul, my Nest Hub display became so sluggish that it's close to useless. Every animation is like 5 fps. Scrolling for news or daily agenda is pain. But the biggest issues is volume control of chromecast speakers and groups. Sliders have few seconds of a delay before they move to the right position and speakers react with a delay as well. I almost blew my speakers and made my family deaf today while trying to adjust volume of a chromecast group.

I'm beyond factory resets and turning things off and on again. Any other way to improve things? Anyone else experiencing it?

[abellaj]

Hey folks,

Thanks for being here and for sending those feedback to us. The team is currently working on it so please continue on sending feedback for those that haven't sent theirs yet.

Again, thanks for all your continuous support.

Regards,

Ryan

(Community Specialist)

[tomkiv897]

Same issue here. In addition to being slow, it’s also crashing frequently.

[frances]

Hi @tomkiv897

Thanks for sharing your comments on this thread.

I replied to a different post you commented on and made you a case on October 15, 2021. Just a reminder, your Case ID is 7-2197000031346.

The support team is working as fast as they can through these cases, so I appreciate your patience. If you have any other questions or concerns regarding your devices crashing and being slow, please contact the support team and refer to your Case ID. The support team has a more in-depth view of this situation and your case. 

[frances]

Hi All,

We haven't heard any updates from you. I'll go ahead and lock this thread. If you have any other questions regarding your case or this issue, feel free to contact the support team and refer to Case ID listed above. Thank you!