Wont connect to WiFi

[Cdawes71]

I setup a new modem/router. I can't get my hub to connect to the WiFi. I've tried all of the troubleshooting tips that I can find including resetting the hub to the factory defaults. Any suggestions?

[pereztzum]

Hi there! 

I understand you're having trouble connecting your Nest Hub to your new WiFi network after setting up a new modem/router. Let's walk through some steps to get it working:

Verifying Connection Info:

1. Have you removed the Nest Hub from your Google Home app? If it was connected to your old WiFi, removing it allows setup for the new network.
2. Double-check the WiFi details: Make sure you're entering the exact WiFi name (SSID) and password during setup. You can usually find this information on a sticker on your modem/router or by logging into your router's settings menu.

Optimizing Connection:

1. Move the Nest Hub closer: A stronger signal can help. Try placing it within a few feet of your modem/router during setup.

Refreshing Connections:

1. Forget the network and re-add: In the Google Home app, go to your Nest Hub settings, navigate to Wi-Fi, and select "Forget Wi-Fi." Then, walk through the setup process again to connect to the new network.
2. Restart your devices: Sometimes a simple reboot can resolve glitches. Power cycle your modem/router (unplug for 30 seconds, then plug it back in and wait for it to fully reboot). Then, restart your Nest Hub by unplugging it from power for 30 seconds and plugging it back in.

I hope this helps,

Brandon.

[Cdawes71]

Hi Brandon

Thank you for trying to help. I tried each of those options without success. I might have to switch to a different brand of products if Google devices are going to be this troublesome.

[pereztzum]

Hi,

I understand your frustration with the Nest Hub. I apologize for the trouble you're experiencing.

To assist you better, we'll need some additional information. I'm sending you a secure form where you can provide all the necessary details and also please fill out all the information required.

Here's the contact us form

Once you've completed the form, please let me know. This will allow us to investigate the issue further and find a solution.

Best regards,

Brandon

[pereztzum]

Hello again, we haven’t seen your form submission come through - were you able to access it alright? Let us know if you’re running into trouble or still need our help!