cancel
Showing results for 
Search instead for 
Did you mean: 

Wrong Google device responding while using Google Assist

peterjmahan
Community Member

Hello, I have an issue with which Google device responds when I access Google Assist.  So, if I were in my bedroom and want my phone to respond but I hear that my Google Hub that's located in the kitchen responding.  How can I dictate which device responds and when?  I don't believe that my Hub can actually here me, and my phone is definitely activating Google Assist on the home screen. Thanks for any help you can provide

11 REPLIES 11

Acongalton
Community Member

I am having the same issue.   I am in a 1200 sq foot house and the wrong device always responds. 

I have:

  • Google Hub Max and Google Home Max in living room.
  • Two Google Nest audio paired in stereo in living room.
  • One Nest mini in bathroom.
  • One Nest Hub Gen2 in bedroom.

Here are the steps I tried to get my Hub Max to respond to setting a stopwatch.

  1. If I am in the kitchen and say "Hey Google set the Kitchen Display Stopwatch" the Google Home Max responds instead of the Google Hub Max display I asked for.  I will turn the sensitivity on Home Max to -2 and Hub Max to +2 and it still sets the stopwatch on the Home Max. 
    1. It is frustrating since the Google Hub Max will clearly type out the words on the display as I am asking but instead will set the stopwatch on the Google Home Max not Hub Max.
  2. I then turned the mic off on my Home Max hoping the Hub Max would respond.  This time my living speakers respond and set the stopwatch. This does not make sense since I am physically in the kitchen and my Hub Max is recording my voice.  Why would the living room speakers in the next room respond?
  3. Again I turn off the mic in living room Nest Audio and ask Google to start stopwatch in kitchen.  This time my bathroom speaker starts the timer and not the Hub Max.
  4. I try turning off the mic to all speakers in the house besides the Hub Max.  When I do this, the Hub Max finally listens to me and starts the stopwatch on correct device.

How do I get the correct device to respond without turning off the mics on all the other devices in the house?  I tried the sensitivity and it did not work.  I do not understand how my Hub Max is recognizing my voice and command but will then set the stopwatch on a different device.  I would expect saying something like "Hey Google start stopwatch on device xxxx" would actually set the stopwatch on device xxxx vs a random Nest device.   

 

Perfect explanation 

Jake
Community Specialist
Community Specialist

Hey all,

 

Sorry for the late reply. I wanted to follow up and see if you are still in need of any help? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

peterjmahan
Community Member

Yes. Acongalton explained it perfectly.  When I'm in my bedroom (which is pretty close to the kitchen) and I want my Pixel 6 to do something, the words I am saying type out on my phone but then I hear Google Hub Max in the kitchen respond and performs whatever action I requested

RichDav
Community Member

Yes, it is still an issue. Why would you imagine it wasn't? There has been no response with a fix and afaik no software update to fix the problem

Acongalton
Community Member

Yes this is still an issue, read my detailed explanation above. 

Acongalton
Community Member

This is still an issue. I wrote about it in January and you are just responding. I responded on Wednesday and still waiting to hear from you. What is the point of these forums if no help for a Google specialist?

Jovan37
Community Member

Yes I am definitely having this issue I hate having your speaker and I'm going to get rid of it if you can't fix it somehow I have to physically unplug it every time I want my phone to do something when I want to ask Google.

HalfWayThere
Community Member

I'm also having this issue, and it is frustrating.  I often ask for a timer from my Google display in the kitchen, but I get a response on my Google speaker upstairs, which I can barely hear from the kitchen.  Later, when I ask how much time is left on the timer, the kitchen responds with "you don't have any timers set."   Once the time is up, the upstairs speaker plays the alarm. Is Google planning on fixing this anytime soon?

DCIAndy
Community Member

Let me join the rest and say I'm having the same problem. I have Google Home (bedroom), Nest Hub (kitchen), Nest Mini (master bath), Nest Mini (other bathroom), and Google Mini (office). I also own a Pixel 6. Sensitivity adjustments have not had an impact. 

BrianBing
Community Member

I have the same exact problem. I will literally whisper "hey Google, connect" to the Nest Hub in my kitchen, but then the Nest Mini in my living room tries (and fails) to connect to Bluetooth devices. Sometime I have to repeat 2 or 3 times before the kitchen one finally responds.