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Your Nest Hub was setup successfully but can't be found.

Aleksey83
Community Member

I have exactly the same issue with the same symptoms as in https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Can-t-fully-setup-Google-Home-Hub-Nest-...

 

First casting to the device stopped working and then after factory reset I can't make it through the setup process. It stops with the error:

"Device is connected to the wifi but can't be found"

I believe this is due to a bad Nest Hub update, cause everything was working good and I didn't change any settings in my setup.

1 Recommended Answer

David_K
Platinum Product Expert
Platinum Product Expert

I'd suggest first trying these steps:

  1. Make sure your Google Home or Nest device is within 15 - 20 ft (4 - 6 m) of the Wi-Fi router (if possible). If you have a dual band router, try to set up your device on both the 2.4 GHz and 5 GHz bands.
  2. Make sure Wi-Fi, Location Services and Bluetooth are turned ON on your phone or tablet.
  3. Turn OFF mobile/cellular data.
  4. Reboot your router. Most routers just require that you unplug the power source and then plug it back in to reboot.
  5. Reboot your Google Home or Google Nest device.
    Make sure you're using the latest version of the Google Home app, by checking your app store for any updates.
  6. Restart the Google Home app.
  • Android: Swipe up from the bottom, hold, then let go. Swipe up on the Google Home app.
  • iPhone/iPad: Swipe up from the bottom, hold, then let go. Swipe up on the Google Home app. On older devices with a home button, double-click the Home button, then swipe up on the Google Home app.
  • Turn Wi-Fi off and on again on your phone or tablet.
  • Reopen the Google Home app.

As mentioned in the topic you linked to, it's also worth checking your router settings to make sure your Nest Hub can communicate properly:

  • Enable: Universal Plug and Play (UPnP), Multicast, Internet Group Management Protocol (IGMP)
  • Disable: AP/client isolation, virtual private networks (VPNs), proxy servers, IGMP Proxy. VPNs and proxy servers should also be disabled on your phone or tablet.

If everything looks good and you're still experiencing the issue, complete this form and a specialist will take a further look into the issue with you.

View Recommended Answer in original post

4 REPLIES 4

David_K
Platinum Product Expert
Platinum Product Expert

I'd suggest first trying these steps:

  1. Make sure your Google Home or Nest device is within 15 - 20 ft (4 - 6 m) of the Wi-Fi router (if possible). If you have a dual band router, try to set up your device on both the 2.4 GHz and 5 GHz bands.
  2. Make sure Wi-Fi, Location Services and Bluetooth are turned ON on your phone or tablet.
  3. Turn OFF mobile/cellular data.
  4. Reboot your router. Most routers just require that you unplug the power source and then plug it back in to reboot.
  5. Reboot your Google Home or Google Nest device.
    Make sure you're using the latest version of the Google Home app, by checking your app store for any updates.
  6. Restart the Google Home app.
  • Android: Swipe up from the bottom, hold, then let go. Swipe up on the Google Home app.
  • iPhone/iPad: Swipe up from the bottom, hold, then let go. Swipe up on the Google Home app. On older devices with a home button, double-click the Home button, then swipe up on the Google Home app.
  • Turn Wi-Fi off and on again on your phone or tablet.
  • Reopen the Google Home app.

As mentioned in the topic you linked to, it's also worth checking your router settings to make sure your Nest Hub can communicate properly:

  • Enable: Universal Plug and Play (UPnP), Multicast, Internet Group Management Protocol (IGMP)
  • Disable: AP/client isolation, virtual private networks (VPNs), proxy servers, IGMP Proxy. VPNs and proxy servers should also be disabled on your phone or tablet.

If everything looks good and you're still experiencing the issue, complete this form and a specialist will take a further look into the issue with you.

Aleksey83
Community Member

Indeed rebooting the router helped, thanks!

David_K
Platinum Product Expert
Platinum Product Expert

Glad to hear it!

Dan_A
Community Specialist
Community Specialist

Hi Aleksey83,

 

As we got our resolution here, I'm going to mark this thread as resolved. I'll be locking this thread if we won't hear back from you in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

 

Hat’s off to you, @David_K! Appreciate your expertise!

 

Best,

Dan