aux port on Google Home Max not working

[Erik_P]

The aux port on my Google Home Max seems broken.
What did I try ?

- I tried connecting several devices: Android phone, iPhone, Windows computer, …
I connected these devices using a 3.5 mm audio cable. I made sure audio was playing on the connected device. But I never got audio out of the Google Home max.

- I tried several audio cables.

- I tied the audio command ‘swith to aux’.

- I tried tapping on the Google Home max.

Any suggestions ?
Note that my Google Home Max device does work, when streaming to is.

[AxelD]

Hi Erik_P,

I'm sorry to hear about that issue with your Google Hub Max but no worries, help is here. According to all the details on your post, it seems to be a hardware issue on your device, thanks for the troubleshooting you already tried. The best way to solve the issue would be if you contact us, so we can look for further troubleshooting. Please fill up the next form and we'll contact you as soon as possible.

Regards,

Axel. 

[Erik_P]

Axel, thx for your reply.
I submitted the form. 

[Erik_P]

I have tried again today ... and now the aux port worked. I am flabergasted. 
Maybe I should have restarted the Google Max Home last time ?

Solved.

[ovidioj]

Hi @Erik_P,

Thank you for posting in the community. 

I'm glad to hear it! It sounds like you were able to troubleshoot the problem with the Google Home Max aux port successfully. Restarting the device is indeed a common and often effective troubleshooting step for many electronic devices.

If you ever encounter similar problems, feel free to ask me again. I can assist you in searching for solutions and troubleshooting steps.

I am very glad to hear you could fix the issue on your own; you did an excellent job. By the way, any time you should have issues like this, we recommend restarting the device as you did. Thanks for your effort. 

Regards, 

Jorge.