google home mini power is

[rajvyas]

My google home mini is not turning on at all.

Tried different power adaptors, reset option and also reconnect device 11 times as suggested in another thread but still no luck, can someone please suggest how can I get it repaired, Thank you.

[Jake]

Hey rajvyas,

Sorry for the late reply. I wanted to follow up and see if you are still in need of any help with your mini not powering on? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[rajvyas]

Hi Jake,

Thanks for your reply and yes I am still having issue with my google home mini to turn on power.
Really appreciate if you can suggest quick solution to give another life to my google home mini.

Thanks

Raj 

[Jake]

Hey rajvyas,

I am sorry to hear you are still having the issue with the device not turning on. Do you mind me asking if you are seeing a green LED light when trying to turn on the device? If so, I would recommend trying these steps here.

1. At the side of the Google Home speaker, unplug the power cord and wait for 10 seconds.
2. Then plug it back in and wait until the 4 LED lights up on top.
3. Repeat the first step, 10 more times.

If the device is not powering on at all or showing any lights, I would recommend following the link here, this would escalate your issue to a higher Team to review. Please let me know if you have any other questions from here, as I want to ensure you are good to go.

Best regards,

Jake

[rajvyas]

Hi Jake,

Thanks for reply, unfortunately I don't see any light or sound while plug-in. Do you have recommendation to troubleshoot further or it's gone.  

Thank

Raj 

[Jake]

Hey rajvyas,

If the device is not powering on at all or showing any lights, I would recommend following the link here, this would escalate your issue to a higher Team to review. From there, they would be able to provide you with more troubleshooting steps. Please let me know if you have any other questions from here, as I want to ensure you are good to go.

Best regards,

Jake

[rajvyas]

Thanks Jake, I fill the details as you suggested on provided link.

Thank a lot for your help.

[Jake]

Hey rajvyas,

Glad to be of help! I am showing you should have a case number now, and just to ensure you have that, I will post that below. Please be on the lookout for the email from our Team for further support, and let me know if you have any other questions from here.

Case ID: 8-6718000031642

Best regards,

Jake

[Jake]

Hey rajvyas,

I wanted to check in and see if you had any questions for me from here? Please let me know, as I would be happy to assist, and answer any you may have.

Best regards,
Jake

[Jake]

Hey rajvyas,

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake