google home no longer able to turn off my smart lights

[Kyle7]

just keeps saying "i do not understand". ive tried on 2 different google homes in my house. it was working fine last night. anyone else have this issue?

[JunkyBirdbath · Accepted solution]

So frustrating!  

This behavior started this morning after 3 3am pst.  

Turn on "anything you like" spoken to any smart speaker or phone results in a verbal " Sorry I don't understand" response.

I can still turn things on and off using the Google home app by pushing the buttons.

I can still execute routines verbally.

This sucks.  How can Google break something so basic?  This is definitely not a feature.  Google must have changed server software without adequate testing.  I'm not quite sure why this seems to happen so frequently.

[Nwhite1]

Exact same issue. Was working fine earlier now none of my lights will work with same response..

[JunkyBirdbath · Accepted solution]

So frustrating!  

This behavior started this morning after 3 3am pst.  

Turn on "anything you like" spoken to any smart speaker or phone results in a verbal " Sorry I don't understand" response.

I can still turn things on and off using the Google home app by pushing the buttons.

I can still execute routines verbally.

This sucks.  How can Google break something so basic?  This is definitely not a feature.  Google must have changed server software without adequate testing.  I'm not quite sure why this seems to happen so frequently.

[Kyle7]

yeah its defo a software bug

[Nwhite1]

I'm glad it's not just mine as I just swapped all my bulbs in my house today for smart ones and thought maybe I've messed up somewhere even though working earlier but obviously their fault not mine. What a pain

[Kyle7]

no not at all. hopefully it will be fixed soon

[Jm8]

Very irritating same thing happening to me as of this morning. What do we do though ? 

[Kyle7]

just have to wait unfortunately. ive made a bug report about it so finger crossed they will fix it asap.

[MplsCustomer]

This is NOT happening to us, but these 2 threads seem related:

https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Home-mini-can-t-turn-my-lights/td-p/369...

https://www.googlenestcommunity.com/t5/Speakers-and-Displays/voice-activated-light-suddenly-stopped-...

[Kyle7]

yes they are. its a software issue 

[JillG]

Hi all,

This is a currently known issue. Some users are reporting all is working as it should but our Community team recommends that if you are still having trouble to give it a bit more time.

[JunkyBirdbath]

It started working again about a hour after I posted

[Kyle7]

This has already been resolved Rachel. It was an issue with the Google Home software.

[Princesss]

Hey folks, 

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google Nest devices and we'd be glad to assist you further.
 

Best,

Princess

[Kyle7]

it was a software issue. it has been fixed by google now

[Dan_A]

Hi folks,

@RachelGomez123, @JillG, @MplsCustomer, thanks for helping.

@Kyle7, @JunkyBirdbath, thanks for sharing that information. I’m glad your issue is resolved now. I’ll keep this thread open for 3 more days until @Jm8 and @Nwhite1 confirms that everything’s good on their end. 

If you need further help, let me know.

Best,

Dan

[Nwhite1]

Yeh all good on my end 👍

[Muddi · Accepted solution]

Hey folks,

I can confirm that this issue should now be resolved. You can now go back to using your Google Home/Nest devices to control your smart devices. If for some reason you’re still experiencing problems, please try to reinstall the Google Home app on your phone or reboot your speakers.

I'll keep the thread open for a few more days to make sure that everything is fixed. Feel free to update the thread if you still need help.

Cheers,
Muddi

[Muddi]

Hey everyone,

It's been some time since this thread was updated. Does anyone here need assistance?

Cheers,

Muddi