google nest hub

[RosenFlorida]

our google nest hub keeps going on and off. we keep plugging it in an out of its plug to re-set it.

it has what looks like" heat marks" on the center of the screen. We wonder if it is just getting worn out and needs to be replaced.

any help or direction to tell us how we can get a new one if needed?

many thanks in advance,

Rose

[GeremiG]

Hi @RosenFlorida!

Thank you for posting in the community. I'm sorry to hear that your Google Nest Hub keeps going on and off and has what looks like "heat marks" on the center of the screen. I appreciate your efforts in taking those steps before. I'm happy to help you!

To help me find the best solution, I'll need to ask you a few questions:

• What Google Nest Hub model do you have?
• When did the behavior start?
• Is the display plugged directly into a wall outlet or surge protector?
• Have you tried to use another wall outlet?
• Was the device dropped or knocked over?
• Is the official power adapter that came with the display used on the device?
• Could you provide us with the firmware version of your Google Nest Hub? Here's an article to help you check: Google speaker and display firmware versions and release notes.
• Was there any type of electrical outage around the time the issue began?
• Is the display's Assistant working?
• Have you performed a factory reset on your Google Nest Hub?

Please keep me posted. I'll be waiting for your response.

Best regards,
Geremi

[RosenFlorida]

Geremi,

i have a Nest Hub Max, i tried all that you suggested many many times. Nothing stops this Hub from timing out.  It is constant. the Heat marks are just as i showed you in the picture., what they are from i cannot tell you. It has been located in the same place since we purchased from ADT/Google. Never been moved.

 Software version: 66.68.11.731513350

Chromecast firmware version: 3.76.463359

Thank you, 

Rose