google nest mini delayed respond and un-responsive

[darrenjames29]

hi all,

i have had my google nest mini speaker for well over two years without a glitch, but just recently i have had encounters with when i ask google to turn my lights on or off there is a delay and the 4 white dot lights just continue to scroll, i have done a reboot and a factory reset but still the same. is there anything else i can do or is my speaker sadly decided to thats it i quit.

any help would be appreciated

thanks

[Dan_A]

Hi  darrenjames29,

This is not the experience we wanted you to have, let me help you. A few things:were there recent changes made? How far is your Nest Mini from your router? What smart lights are we working with? When you did the reset, was it the same steps as what you see in this link?

It would help a lot if you could do a sequential reboot first: 

1. Unplug the power cord of your router followed by your Nest Mini then your smart lights.
2. Plug them back in after 3 minutes tops.
3. Restarting your phone might also help.
4. Move Nest Mini near your router.
5. Replicate the issue and see if it gives off an error message or not, or if it responds.
6. Check if you’re able to change the volume via touch.

Keep me posted.

Best,

Dan

[Juni]

Hi there,

Buzzing in — I just wanted to follow up if you were able to try the steps provided. Please let us know as we would be happy to answer any questions you may have.

Regards,

Juni

[Juni]

Hello there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have other concerns in the future.
 

Thanks,

Juni

[Juni]

Hello there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have other concerns in the future.
 

Thanks,

Juni