mini speaker volume gets very loud when commercials come on

[frances]

Hi almondleaf,

Thanks for reaching out. Oh no! That does not sound great, having commercials suddenly getting loud on your Google Nest Mini. I understand your concern and would be more than happy to help find a solution. First, I have some questions regarding this situation to get a better understanding.

• Does this happen on all radio stations? 
• Does this happen on all types of media? (YouTube, Spotify, Pandora, etc.)
• What apps are using to listen to media?

Thank for your patience, I look forward to your response. 

[almondleaf]

Thanks for replying! It only seems to happen while listening to stations on TUNEIN Radio. I am not listening through an app, just the nest alone. I ask google what the volume level is, it says 65. A commercial starts and blasts out my hearing- I ask google again what the volume is- 65 says google but clearly there is a huge difference in loudness. I ask- Google, can you keep everything at one volume level that I set? No answer or starts to recommend songs{??) I am also trying to work this out through TUNEIN but there clearly is a glitch in the nest volume settings.

Thank you for any available troubleshooting. It is a 2nd Gen nest which is connected to my home WIFI

[frances]

Hi @almondleaf

Thank you for your detailed response, I appreciate it!

For now, could you please send in feedback the next time this issue occurs? It will help our team further look into this issue. Thanks for your help!

[frances]

Hi @Jobuckle

Thanks for reaching out. I have some quick questions regarding your situation. 

• Are you also experiencing this issue on a Google Nest Mini? What device do you have? (model name, generation number)
• What platform are you using for the news? 
• Are you listening to the news from an App or through a voice command?
• Does this happen with all commercials?

I look forward to your response, thanks!

[almondleaf · Accepted solution]

As of now, the problem has resolved back to normal. I don't know why or on what end (Google or TuneIn) it resolved but I'm very happy it did. I am wary of it happening again. We shall see.

[frances]

Hi almondleaf,

Thank you for your update. I am glad to hear that your commercial volume has gone back to normal.

As this issue has been resolved, I will go ahead and lock this thread. As always, if you have any new questions or concerns, please feel free to reach out and make a new thread. Have a great day and happy listening!

[frances]

Hi All,

It's been a few days since we have heard from you. Just checking to see if you were able to see my response above. I look forward to your reply back, we're here to help!

[Jobuckle]

I have the same problem when I ask Google to play the news. At the end the commercial SCREAMS at me